topic Re: Switching to 5G router/contract whilst in a broadband/TV contract in Mobile Broadband

Switching to 5G router/contract whilst in a broadband/TV contract

dave1234567890 — Tue, 22 Oct 2024 11:45:23 GMT

Hi there,

I recently (about 35 days ago) entered into a TV and broadband contract with EE. As luck would have it, 5G has just been enabled in my area and I'm 200m from the mast (I can see it from my bedroom window). I live rurally, and so the best broadband speeds I get with FTTC is about 30mbps down and 3 or so mbps up. I've been trying speed tests on 5G on my EE mobile (inside the house), and I can get 80mbps down and 15 up. I work in technology (and do a fair bit of uploading) and we have a few devices / TVs streaming etc, so having the additional speed would be really great.

I've just spoke to someone at EE, who said that there's nothing they can do because I'm a) in contract and b) my FTTC speed is over 10mbps. It just seems daft that I want to stay with EE, but just switch to EE 5G and maintain the other, existing contracts (TV, mobile, etc.). To cancel my contract now would cost me > £1000, so definitely not worth it.

I was just wondering if anyone else had experienced this and if they'd been able to switch?

Thanks

Re: Switching to 5G router/contract whilst in a broadband/TV contract

Chris_B — Tue, 22 Oct 2024 12:16:06 GMT

@dave1234567890 You’ll not be able to switch without paying of the contract. You did agreed to the terms of that contract for the duration of that contract. just because something better has come along doesn’t mean you can get out of the contract for nothing even if it’s still with the same provider.

Re: Switching to 5G router/contract whilst in a broadband/TV contract

XRaySpeX — Tue, 22 Oct 2024 13:17:38 GMT

You can't just switch from fixed Home BB to mobile BB while in contract. They are independent products & diff technologies.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Switching to 5G router/contract whilst in a broadband/TV contract

dave1234567890 — Tue, 22 Oct 2024 13:46:42 GMT

Thank you both for your replies. Completely understand the logic just very frustrating - particularly given how near the start of the contract I am!

Here's the table as requested @XRaySpeX, not looking too promising for FTTP 😂

Re: Switching to 5G router/contract whilst in a broadband/TV contract

XRaySpeX — Tue, 22 Oct 2024 15:19:44 GMT

Yes, no FTTP & you're getting as good as you can get from FTTC (VDSL).