topic Re: No lights on mobile broadband in Mobile Broadband

No lights on mobile broadband

kmatyh — Thu, 03 Oct 2024 12:29:23 GMT

Hi my mobile 58 broadband is working but it doesn't have any lights. It's only been with me for only a month.

Re: No lights on mobile broadband

Peter_W — Thu, 03 Oct 2024 15:22:48 GMT

Good afternoon @kmatyh, welcome to the EE Community!

So we can best help you here, can you please let us know which model of router you're using?

Feel free to post a picture if you're not sure too 😊

Peter

Re: No lights on mobile broadband

kmatyh — Thu, 03 Oct 2024 15:56:53 GMT

This one.

Re: No lights on mobile broadband

Alex_H — Thu, 03 Oct 2024 17:33:06 GMT

@kmatyh Thank you for providing the picture. No light at all would usually indicate the router is powered off, but you are saying it is still working as normal besides the light?

If everything is working, just not the light, it would suggest just a fault with the hub light. Have you restarted the router since it started? Or factory reset it via the pinhole button on the back?

Alex

Re: No lights on mobile broadband

XRaySpeX — Thu, 03 Oct 2024 19:57:47 GMT

Which router is that? It should have a label on it with the model name.

Re: No lights on mobile broadband

kmatyh — Thu, 03 Oct 2024 20:37:03 GMT

Hello, I did turn it off then switched it on still no light. Ill reset it tomorrow and come back on this

Re: No lights on mobile broadband

kmatyh — Thu, 03 Oct 2024 20:39:10 GMT

Hello , it's the mobile smart 5g hub

Re: No lights on mobile broadband

kmatyh — Sat, 05 Oct 2024 13:00:54 GMT

I did the reset as advised still with no light at all.

Re: No lights on mobile broadband

kmatyh — Sat, 05 Oct 2024 21:49:45 GMT

Hello, this mobile hub is under waranty? Can i drop by to amy EE shop. I bought this online

Thank you

Re: No lights on mobile broadband

Ali_A — Sun, 06 Oct 2024 10:58:37 GMT

@kmatyh

It would be best to contact Customer Care first to log the fault you're facing onto your account.
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Ali