topic Re: Accessing my account online? in Mobile Broadband

Accessing my account online?

lanman100 — Wed, 02 Oct 2024 09:02:30 GMT

I have an EE data only SIM which I am using for my broadband. All is fine and have been using this for well over a year.

However, I have no idea how to access my account. I pay the bill each month, but I never get a bill. I have previously tried contacting the support team but they could not even find me in the system.

Any suggestions on how I get into my account. Ultimately I want to see the contract details and when I am out of contract.

Re: Accessing my account online?

Peter_W — Wed, 02 Oct 2024 12:47:43 GMT

Hey @lanman100, welcome to the EE Community 😊

Normally to manage your account online, we just need to get your mobile broadband account linked to an EE ID, which you create here:

https://id.ee.co.uk/register

Once this is created, we would usually send a text to your number in order to link your products.

It is usually possible to receive these to a router too; do you know what model of router it is you're using?

Peter

Re: Accessing my account online?

XRaySpeX — Wed, 02 Oct 2024 15:40:20 GMT

You need to link your mobile BB by its mobile no. to your EE a/c.