topic The network speed problem of EE unlimited Data Sim card in Mobile Broadband

The network speed problem of EE unlimited Data Sim card

Ningning11 — Thu, 26 Sep 2024 18:59:20 GMT

I checked OFCOM that I was covered by OPENREACH and EE's network was also supplied by OpenReach, so my network should be good. But in fact, the speed is very unstable, usually only 1.2Mbps. Now I don't know what to do with this problem, since Amazon can't return this Unlimited card. I hope someone can tell me a way out, thank you sooo much.

Re: The network speed problem of EE unlimited Data Sim card

bristolian — Thu, 26 Sep 2024 19:27:25 GMT

Your post refers to Openreach, which suggests fixed-line broadband. But SIM cards are used on a mobile network - which uses different technology.

Which product are you using - fixed-line or mobile broadband?

Re: The network speed problem of EE unlimited Data Sim card

Ningning11 — Thu, 26 Sep 2024 19:30:59 GMT

Hi, I use the SIM card. Is this belonging to Mobile BroadBand?

Re: The network speed problem of EE unlimited Data Sim card

XRaySpeX — Thu, 26 Sep 2024 20:06:05 GMT

OR does not supply you with a signal for your mobile router. That's for fixed Home BB. It's EE's mobile network that you are connected to. OFCOM does not come into either.

Which mobile router do you have?

Re: The network speed problem of EE unlimited Data Sim card

Ningning11 — Thu, 26 Sep 2024 20:03:24 GMT

Hi, I use Huawei's router. And I inserted Unlimited Sim Card into the router.

Re: The network speed problem of EE unlimited Data Sim card

Leanne_T — Fri, 27 Sep 2024 08:03:05 GMT

Hi @Ningning11

Thanks for coming here 🙂

If you are using a mobile SIM, you can check coverage and any reported service problems for you area on the Service Status Checker.

If nothing is showing and you are experiencing signal issues, you can use the report option and this will be looked into by the network team.

Thanks.

Leanne.