topic National broadband in Mobile Broadband

National broadband

Cavemen — Fri, 20 Sep 2024 21:31:13 GMT

I have 4g home broadband through National Broadband, but signal is through EE. And safe search is enabled and I can’t seem to turn it off, any help would be appreciated, many thanks.

Re: National broadband

robh661 — Fri, 20 Sep 2024 21:41:35 GMT

I had the same problem with safe search, you need the EE app on your phone, and setup up wi fi control, and then you can turn off safe search from there.

Re: National broadband

XRaySpeX — Fri, 20 Sep 2024 21:52:03 GMT

@Cavemen , @robh661 : The WiFi Controls & Parental Control facilities of the app are only applicable for fixed Home BB & not for mobile BB.

Are you on contract or PAYG? If you were with EE:

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

However as EE is not your provider this will probably not apply to you & you would need to consult National Broadband.

Re: National broadband

bristolian — Fri, 20 Sep 2024 23:25:29 GMT

@XRaySpeX wrote:

However as EE is not your provider this will probably not apply to you & you would need to consult National Broadband.

Indeed so. As with any MVNO arrangement, the provision of your radio coverage is irrelevant to whom your service is provided by - it will be their core network that you're using.

https://www.national-broadband.co.uk/contact-us is your point of contact.