topic Re: Annual data only sim in Mobile Broadband

Annual data only sim

Redchiron — Sat, 07 Sep 2024 09:56:33 GMT

I have an annual data sim and cant remember when i started the usage from 🤪 and I’m also interested how much I’ve used. All I got was the sim with some numbers on . Very grateful for any suggestions…

Re: Annual data only sim

XRaySpeX — Sat, 07 Sep 2024 10:47:46 GMT

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Annual data only sim

Redchiron — Sat, 07 Sep 2024 12:38:23 GMT

Great - that looks like exactly what I need (couldn’t believe sending a txt was going to get anywhere!). Only one small issue - it would appear the annual data package I was on must have just expired. So I can’t access any of the data usage / its phone number etc. Do you know how I can still access this as I am sure I don’t need a lot of data but want to be able to order ‘enough’. Thanks again!

Re: Annual data only sim

XRaySpeX — Sat, 07 Sep 2024 14:39:15 GMT

You don't need to have any data to reach my link. It is off-net entirely within EE's own network & therefore unmetered.

Re: Annual data only sim

Ali_A — Sat, 07 Sep 2024 14:42:33 GMT

@Redchiron

Can you still visit the add-on page through the device?

You can also top up via the Fast payment page

Ali

Re: Annual data only sim

Redchiron — Tue, 10 Sep 2024 12:32:41 GMT

can get to add on page - but as the annual data has expired I can’t seem to access any info on data usage. All I can do from this page is add on a monthly data amount. I’d like to know how much of the annual data I used - otherwise I’m guessing!

Re: Annual data only sim

Peter_W — Tue, 10 Sep 2024 15:22:53 GMT

Thanks @Redchiron

How much did you get in the way of annual data, and have you been able to refresh this fully in previous years?

Also if you have an online account, have you tried logging in and seeing what it show in there?

Peter

Re: Annual data only sim

Redchiron — Tue, 10 Sep 2024 16:32:47 GMT

120GB of data on the original sim valid forb12 months. We’re now a few days
over this cut off date and can’t see anything historic - either on our
logged in ee account or when trying to add more data.

Re: Annual data only sim

Rach_H — Wed, 11 Sep 2024 09:04:12 GMT

I'd recommend giving our team a call @Redchiron, and they will be able to take a look into what is happening with your allowance, and help you get more to keep you connected.

Rach