topic Re: EE Wifi hotspot won't log in in Mobile Broadband

EE Wifi hotspot won't log in

Aimsleey — Tue, 10 Sep 2024 09:42:26 GMT

I have both home broadband and mobile (4 lines on my mobile account). When I'm in a public space my phone will often ping telling me I can connect to an EE Wifi hotspot, but it never ever works. When I go to log on I click the box that I am an EE Broadband customer, put in my user name and password, but it just goes round in circles and takes me back to the same page. I'v tried this on several different devices, so I feel that it is my EE account and not my phone that is the issue. The banner when I am logging in says that "All EE account customers and BT Broadband customers get free access to EE Wifi across millions of hotspots", so I don't understand why it has never worked for me?

Thanks!

Re: EE Wifi hotspot won't log in

XRaySpeX — Tue, 10 Sep 2024 10:00:45 GMT

@Aimsleey : Which BB plan are you on? It's only available free to New EE BB users, not legacy.

Re: EE Wifi hotspot won't log in

Aimsleey — Tue, 10 Sep 2024 10:09:31 GMT

Ah that might be the reason, I have had Broadband for a while and renewed/recontracted in July. That's disappointing, yet another company punishing people for being loyal customers.

Re: EE Wifi hotspot won't log in

oldsteel — Tue, 10 Sep 2024 14:49:06 GMT

Well I am a new EE Broadband customer - switched from BT last month - and it doesn't work for me either. It says on the Captive WiFi banner 'All EE account customers get free WiFi access to millions of hotspots across the UK'. I enter my EE broadband login details (those I use to manage my account) and it just flips back to the login page, no message, just end up going round in circles. So is the banner a complete lie? If so it should be taken down.

Re: EE Wifi hotspot won't log in

oldsteel — Tue, 10 Sep 2024 14:49:55 GMT

shame, because it would be useful when travelling.

Re: EE Wifi hotspot won't log in

Aimsleey — Tue, 10 Sep 2024 16:25:40 GMT

Where I live has lots of areas of poor mobile signal, so the wifi hotspots could prove to be invaluable to me in times where I have no network.

Re: EE Wifi hotspot won't log in

Christopher_G — Tue, 10 Sep 2024 17:26:12 GMT

Hi @oldsteel

I recommend having a chat with our Customer Care team so they can check everything is set up on our side for you.

Chris

Re: EE Wifi hotspot won't log in

Afj56hcfc — Sat, 12 Oct 2024 07:22:06 GMT

I have the same issues with all in this tread.

i switched from BTbroadband to EE in August, still cannot access EE hotspots, The captive EE banner just doesn’t work,after several calls to EE they say that’s it ! We cannot do anymore for you and if you want to access hotspots, just ring us up for a voucher,

I have just given up, obviously a technical problem EE won’t admit to, frustrated that I’m not getting the service I patpy for.j

Re: EE Wifi hotspot won't log in

Peter_W — Sat, 12 Oct 2024 09:42:56 GMT

Good morning @Afj56hcfc.

Thanks for taking the time to share the details of your experience here.

We actually have a dedicated team for all queries linked to the public WiFi network which is separate to our regular customer care team.

Is this who you reached out to in this instance?
Also when you log in to the EE app, does this show all the correct details for your broadband account?

Peter

Re: EE Wifi hotspot won't log in

Afj56hcfc — Mon, 10 Feb 2025 13:41:48 GMT

This has now been fixed, surprised to get a phone call last week from EE saying it was now resolved, I had given up , this has been a problem for nearly 6 months!

Re: EE Wifi hotspot won't log in

Keeno07 — Mon, 10 Feb 2025 15:07:22 GMT

Well not for me been trying to sort this for months myself thought I’d just try posting on here as I’ve exhausted every other avenue and still nothing is working.

Re: EE Wifi hotspot won't log in

Keeno07 — Mon, 10 Feb 2025 15:08:01 GMT

No you don’t I’ve tried for over 6 months.

Re: EE Wifi hotspot won't log in

Keeno07 — Mon, 10 Feb 2025 15:09:07 GMT

Tried all this numerous times and no help at all.

Re: EE Wifi hotspot won't log in

Mpinchun — Tue, 01 Jul 2025 20:51:00 GMT

Same issue here. What is going on? Why won't they fix this frustrating issue. Even a pass key doesn't work

Re: EE Wifi hotspot won't log in

XRaySpeX — Tue, 01 Jul 2025 21:31:28 GMT

@Mpinchun : Are you an EE New Home BB or BT BB user? It's only available to them, not mobile BB.

Re: EE Wifi hotspot won't log in

Mpinchun — Tue, 01 Jul 2025 21:34:19 GMT

I have both mobile and broadband

Re: EE Wifi hotspot won't log in

Mpinchun — Tue, 01 Jul 2025 21:36:56 GMT

So are you saying it's not available to existing customers. If so, why not. I pay my bill just like everyone else so why should I be treated as not as important? After all it's the customers that keep ee in business. Without us there is no business

Re: EE Wifi hotspot won't log in

ScouseBiggy — Thu, 09 Oct 2025 18:47:21 GMT

I'm a new customer from virgin media and it was working initially but now seems to just show me the EE logo going around and around- eventually times out. I have tried forgetting the network and so on but nothing seems to work.

Re: EE Wifi hotspot won't log in

XRaySpeX — Thu, 09 Oct 2025 18:52:24 GMT

@ScouseBiggy : Are you paying for it or do you have a New EE Home BB plan so you get it free?

Re: EE Wifi hotspot won't log in

ScouseBiggy — Thu, 09 Oct 2025 19:07:55 GMT

Yes I have a new BB account. I started paying for on 3rd September 25.

Hopefully I'll be able to get some clarity from an EE guide tomorrow when
I'm in town. 🤞🏻