topic Re: Apps not loading again in Mobile Broadband

Apps not loading again

MattPH68 — Mon, 09 Sep 2024 16:57:51 GMT

Netflix error NW2-5, same on Apple TV, ITV X and Disney + fail to start programmes or films but advertising works fine?

Re: Apps not loading again

Chris_B — Mon, 09 Sep 2024 17:02:21 GMT

@MattPH68 As Disney+ has nothing to do with EE and its effected also. Have you tried restarting the Apple TV ? And or your router? Turn both off for 30+ seconds and reboot

Re: Apps not loading again

MattPH68 — Mon, 09 Sep 2024 17:06:37 GMT

Yes.
Many times!
Have now carried out the Factory reset function on back of hub

Re: Apps not loading again

Northerner — Mon, 09 Sep 2024 17:35:38 GMT

Hi @MattPH68

The Netflix error code NW-2-5 means that a network issue is preventing your device from connecting to Netflix

Is your box receiving a signal.

Thanks

Re: Apps not loading again

MattPH68 — Mon, 09 Sep 2024 17:59:37 GMT

Having some serious doubts EE call I’m on is legitimate
Have been asked to pay £30, then £45 and again now £30 for a 4G mini hub

Re: Apps not loading again

Chris_B — Mon, 09 Sep 2024 18:08:09 GMT

@MattPH68 Customer services is 150 from a EE phone.