https://community.ee.co.uk/t5/Mobile-Broadband/Can-t-update-4G-WiFi-mobile-device/m-p/1434727#M31406 <P>On logging into my 4G WiFi TNX5-2.4 GHz device I am shown that a frimware update is available. Towards the end of the download I get an error message saying it cant be done as the device is not connected to the intrnet!</P><P>Well it was until part way through the down load</P><P>So my question is; How do I update the firmware ?</P> Mon, 09 Sep 2024 15:16:30 GMT RMole1 2024-09-09T15:16:30Z https://community.ee.co.uk/t5/Mobile-Broadband/Can-t-update-4G-WiFi-mobile-device/m-p/1434727#M31406 <P>On logging into my 4G WiFi TNX5-2.4 GHz device I am shown that a frimware update is available. Towards the end of the download I get an error message saying it cant be done as the device is not connected to the intrnet!</P><P>Well it was until part way through the down load</P><P>So my question is; How do I update the firmware ?</P> Mon, 09 Sep 2024 15:16:30 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Can-t-update-4G-WiFi-mobile-device/m-p/1434727#M31406 RMole1 2024-09-09T15:16:30Z https://community.ee.co.uk/t5/Mobile-Broadband/Can-t-update-4G-WiFi-mobile-device/m-p/1434866#M31411 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4527116">@RMole1</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I've had a look and can't find any troubleshooting for this. I recommend having a chat with our <A href="https://ee.co.uk/contact-ee" target="_blank">Technical Support team</A>. They'll do their best to help.</P> <P>Please come back and let us know how this gets fixed.</P> <P>Chris</P> Mon, 09 Sep 2024 17:51:49 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Can-t-update-4G-WiFi-mobile-device/m-p/1434866#M31411 Christopher_G 2024-09-09T17:51:49Z