topic Re: extra charge in Mobile Broadband

extra charge

Jocelyn96 — Mon, 02 Sep 2024 15:16:21 GMT

They are charging me £50 more, my plan is new and that charge is from a month before they gave me my new plan, no one can solve anything for me

Re: extra charge

XRaySpeX — Mon, 02 Sep 2024 15:24:21 GMT

How much is your plan supposed to cost? Bear in mind you pay monthly in advance + for the days between when you started & the date of your 1st bill.

Re: extra charge

Jocelyn96 — Mon, 02 Sep 2024 16:31:30 GMT

My plan is £23, they are charging me an extra £50 as if I have been with the company for more than a month for a previous service. The sim they sent me already had a debt or I don't understand the reason for the charge

Re: extra charge

Michael_D — Tue, 03 Sep 2024 08:25:02 GMT

Hi @Jocelyn96.

Welcome to the community.

I know it would be a shock to see a bill that was higher than expected. If you get in touch with our billing guides, they can bring up your account and have a look over the bill to see what has happened.

Michael

Re: extra charge

Jocelyn96 — Wed, 04 Sep 2024 12:12:42 GMT

Does anyone know if I can cancel my contract with them? They charged me an extra amount of £50 the first month when my plan was £23. I have 11 days with my new plan and they already charged me when it is not yet the collection date. Does anyone know how to cancel the contract?

Re: extra charge

Chris_B — Wed, 04 Sep 2024 12:19:13 GMT

@Jocelyn96 You are billed for the month ahead not in arrears. What does the bill break down say about the £50

Re: extra charge

XRaySpeX — Wed, 04 Sep 2024 14:42:45 GMT

@Jocelyn96 : You may cancel with 30 days notice but you may have to pay large exit fee.

However, if you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: extra charge

Ali_A — Wed, 04 Sep 2024 16:18:11 GMT

Hi @Jocelyn96

Welcome to the EE Community

You can check the breakdown of your bill through your online account

It may have a temporary £50 deposit for access to additional services added to your first bill. If you contact Customer Care on 150, a guide from the billing team will be able to confirm, and also remove the £50 deposit requirement if applicable.

Ali