topic Re: How do I find my remaining data on a pre loaded sim in Mobile Broadband

How do I find my remaining data on a pre loaded sim

Buster26 — Thu, 13 Jan 2022 13:38:50 GMT

Re: How do I find my remaining data on a pre loaded sim

XRaySpeX — Thu, 13 Jan 2022 13:56:51 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

Alternatively, if your mobile router does SMS, as most do, text AL to 150 from it.

Re: How do I find my remaining data on a pre loaded sim

AwaYeGo — Tue, 03 Sep 2024 08:28:43 GMT

I purchased a pre-paid "Unlimited" EE Data only Sim through Scancom for my business. A few days ago my broadband connection was disconnected. I'm trying to find out why it was disconnected and when it will reconnect. Can you help?

Re: How do I find my remaining data on a pre loaded sim

Katie_B — Tue, 03 Sep 2024 10:16:00 GMT

Hello @AwaYeGo.

Welcome to the EE Community.

Do you have a fixed home broadband connection or a mobile broadband connection?

Does your SIM still work that you have just purchased?

Katie

Re: How do I find my remaining data on a pre loaded sim

AwaYeGo — Tue, 03 Sep 2024 11:16:54 GMT

Hi Katie, mobile broadband, in a dlink router (tested and working with
another SIM). I have no connection from the SIM I purchased.. it's prepaid
and should be good until 08/01/2026.

Re: How do I find my remaining data on a pre loaded sim

Christopher_G — Tue, 03 Sep 2024 15:41:39 GMT

OK, thanks for clarifying, @AwaYeGo

I recommend speaking with our Mobile Care team so they can check your account and find out what's happened.

Chris