topic Re: 4g mini routers wont connect properly in Mobile Broadband

4g mini routers wont connect properly

Caltonhouse2000 — Mon, 26 Aug 2024 19:30:27 GMT

We have two 4G mini routers in a house of with five occupants. There are three games consoles and five mobile phones connected. one router upstairs and one down stairs. The connection is very very slow or in most cases wont connect at all. We have tried the routers in various locations and beside windows to see if the building is effecting the signal but it does not work consistently. can you please advise how we can achieve a consistent dependable signal?

Re: 4g mini routers wont connect properly

Northerner — Mon, 26 Aug 2024 19:45:35 GMT

Hi @Caltonhouse2000

That is some high demand electronics over 4G. Have you checked coverage and any local network issues.

https://ee.co.uk/help/service-status

Thanks

Re: 4g mini routers wont connect properly

Caltonhouse2000 — Mon, 26 Aug 2024 19:51:15 GMT

I have checked the network issues and there aren't any. I suspect the problem is the building having thick walls and we have large trees around the building also so looking for any suggestions on how we can boost the signal

Re: 4g mini routers wont connect properly

Rizwan86 — Mon, 26 Aug 2024 19:53:27 GMT

Check Signal Strength: Ensure the router is in an area with a strong 4G signal.
Restart Router: Power off, wait a few seconds, and turn it back on.
Verify SIM Card: Ensure it’s correctly inserted and activated.
Update Firmware: Check for and install any available firmware updates.
Check Network Settings: Verify APN and other network settings.
Reset to Factory Settings: Restore default settings if necessary.
Test Another Device: Connect a different device to the router to identify if the issue is with the router or the original device.

4o mini

Re: 4g mini routers wont connect properly

Caltonhouse2000 — Tue, 27 Aug 2024 08:17:55 GMT

All these things have been tried. We found a place where the signal to an area was better but still not the best. Looking for advice on what we can do to boost the signal around the house taking into account thick walls and surrounding trees.

Re: 4g mini routers wont connect properly

bristolian — Fri, 30 Aug 2024 11:28:17 GMT

@Caltonhouse2000 wrote:

The connection is very very slow or in most cases wont connect at all

Is this the wireless connection between the devices and router? Or the onward connection to the mobile network?