topic Re: 4g Smart Hub issues in Mobile Broadband

4g Smart Hub issues

dayo333 — Mon, 26 Aug 2024 15:47:48 GMT

I got a 4g Smart Hub, I was informed it could easily handle my laptop, phone, smart tv and everything.

My internet connection is now consistently 'slow' or 'fine'.

My Samsung smart tv seems to connect to the wifi, but is unable to load anything.

My Alexa will also not connect to the Smart 4g Hub either.

Extremely dissappointed. Can anyone provide some guidance?

dayo333 — Mon, 26 Aug 2024 13:17:52 GMT

I tried to disable the 5ghz to connect my Alexa to the 2.4ghz and it still didn't connect. Any other ideas?

XRaySpeX — Mon, 26 Aug 2024 13:22:45 GMT

@dayo333 : You probably need to temporarily switch the mobile router to the 2.4 GHz WiFi band only. These smart home devices often can't do 5 GHz.

dayo333 — Mon, 26 Aug 2024 13:24:26 GMT

I turned off the 5ghz and tried to connect the Alexa and it didn't work. Any other ideas?