topic Re: Laptop will not connect to 4GEE Wifi Router in Mobile Broadband

Laptop will not connect to 4GEE Wifi Router

lizk66 — Thu, 23 Feb 2023 10:02:02 GMT

Hi I am looking for help please.

I have an EE 4G WiFi Router with a sim only unlimited data sim card in it which I use for my internet connection as we cannot have broadband in our location.

The issue I have is that my laptop will not connect to the internet through it. It did yesterday but not today. (NOTE it will connect to a Vodafone connection we have, but not EE)

I have tried restarting my laptop, forgetting the network and re entering the Key/password but it still will not connect.

Every other device in the house will connect and works fine ( TVs, iPad,, iPhone) and we have good speed on a speed connection test ( 40.5 download and 21.5 upload).

Does anyone have any idea why my laptop might be refusing to connect to the internet with EE? As I say, the laptop will connect using my Vodafone internet which I have as a back up but not to EE which is the faster service.

Help!

Thanks

Re: Laptop will not connect to 4GEE Wifi Router

Christopher_G — Thu, 23 Feb 2023 12:09:45 GMT

Welcome to the community, @lizk66

Have you tried restarting the router?

Chris

Re: Laptop will not connect to 4GEE Wifi Router

lizk66 — Fri, 24 Feb 2023 10:04:53 GMT

Thanks @Christopher_G

That was my next idea to restart the router.......

Restarting it has worked! I took the sim out and completely restarted. If it happens again that will be the first thing I do.

I also moved the router to hopefully improve the signal it is receiving from EE.

Thanks for your help.

Re: Laptop will not connect to 4GEE Wifi Router

Leanne_T — Fri, 24 Feb 2023 11:14:25 GMT

Great news @lizk66

Thanks for coming back and letting us know.

Have a lovely weekend.

Leanne 🙂

Re: Laptop will not connect to 4GEE Wifi Router

Rapthomas35 — Mon, 22 Jul 2024 12:27:00 GMT

I have two lap tops

Neither will connect

All phones do

Really saddened as bought this to go on leave and wife needed to do some work!!

Tried rebooting but no

Help!!! Please

Re: Laptop will not connect to 4GEE Wifi Router

Katie_B — Mon, 22 Jul 2024 12:29:53 GMT

Hi @Rapthomas35.

Are you seeing any error messages when trying to connect?

Katie

Re: Laptop will not connect to 4GEE Wifi Router

Rapthomas35 — Mon, 22 Jul 2024 13:44:29 GMT

Hi Katie
Rebooted a few times and working
Thanks!!!!!!

Re: Laptop will not connect to 4GEE Wifi Router

Katie_B — Mon, 22 Jul 2024 13:58:31 GMT

That's great to hear @Rapthomas35.

Thanks for letting us know.

Katie

Re: Laptop will not connect to 4GEE Wifi Router

Melons3230 — Fri, 16 Aug 2024 18:36:48 GMT

i have exactly the same issue, everything else connects apart from my laptop. I’ve rebooted numerous times, taken the sim out lots of times and nothing seems to work?

Its connected to the WiFi but says no internet on the laptop only, our phones are connected, our fire stick has connected and all working.

Any ideas, this is so frustrating!!

Re: Laptop will not connect to 4GEE Wifi Router

Christopher_G — Sat, 17 Aug 2024 07:04:15 GMT

Hi @Melons3230

Welcome to the community.

Have you tried restarting the router? Have you tried restarting the laptop too? Is it on the latest software version?

Chris

Re: Laptop will not connect to 4GEE Wifi Router

Melons3230 — Sat, 17 Aug 2024 08:45:32 GMT

yes, I’ve done all of that several times and yes, everything is up to date?

it’s really strange because it was connecting to the old sim perfectly and the issue has only arised since I put the new sim in (with refreshed data allowance) but it still doesn’t explain why every other device connects and allows browsing etc but on my laptop it connects with no internet?

so very strange and frustrating?

Re: Laptop will not connect to 4GEE Wifi Router

Christopher_G — Sat, 17 Aug 2024 08:55:03 GMT

OK, thanks @Melons3230

It is strange that all of your other devices are connecting OK. What model of laptop is it?

Chris

Re: Laptop will not connect to 4GEE Wifi Router

Melons3230 — Sat, 17 Aug 2024 09:48:13 GMT

It’s a Dell laptop?

As I say, I’ve got an EE 4G data only sim to use at my caravan and prior to me inserting the new EE sim it was connecting fine - it’s almost like it’s remembered the WiFi name and connects but not picking up the data from the sim?? I’ve even tried renaming the SSID name to see if that worked? I’ve just tried to connect my daughters laptop which connects and browses fine?

Mel

Re: Laptop will not connect to 4GEE Wifi Router

Christopher_G — Sat, 17 Aug 2024 10:42:27 GMT

I think that you may have already tried this, but are you able to forget the WiFi network completely on your laptop and reset up from scratch, @Melons3230?

Chris