https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419702#M31042 <P>Unless EE offered to reimburse you for alternative provision in advance of you doing so, you'll be doing very well to get a full refund as you seek.</P> <P>Any account-specific queries should be directed at 150.</P> Sun, 11 Aug 2024 20:36:51 GMT bristolian 2024-08-11T20:36:51Z https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419577#M31037 <P>I have managed to get details on a network fault in my area with a 16 hour likely delay, I have had to pay £20 for an alternative provider to get mobile broadband as it’s our only source of wifi, how do I get EE to reimburse me?</P> Sun, 11 Aug 2024 12:38:27 GMT https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419577#M31037 jeremyadams1 2024-08-11T12:38:27Z https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419580#M31038 <P>Phone CS &amp; try. Mobile networks can't guarantee a useable connection all the time. Even fixed BB does not compensate until the 3rd day after reporting.</P> Sun, 11 Aug 2024 12:50:26 GMT https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419580#M31038 XRaySpeX 2024-08-11T12:50:26Z https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419702#M31042 <P>Unless EE offered to reimburse you for alternative provision in advance of you doing so, you'll be doing very well to get a full refund as you seek.</P> <P>Any account-specific queries should be directed at 150.</P> Sun, 11 Aug 2024 20:36:51 GMT https://community.ee.co.uk/t5/Mobile-Broadband/System-fault/m-p/1419702#M31042 bristolian 2024-08-11T20:36:51Z