topic Re: EE Smart 4G Hub and Google Nest WiFi pro mesh in Mobile Broadband

EE Smart 4G Hub and Google Nest WiFi pro mesh

KKaltz — Thu, 08 Aug 2024 20:19:02 GMT

Hello,

Recently I got a 4g Broadband to replace Starlink.

With Starlink I ve been using a Google Nest WiFi pro mesh system to have signal throughout the house.

I did factory reset to the Google router before connecting it to the EE hub. Despite following the steps in the Google home app I can't get it connected to the internet.

Should I change any settings in the EE hub?

Re: EE Smart 4G Hub and Google Nest WiFi pro mesh

Peter_W — Fri, 09 Aug 2024 12:05:45 GMT

Hey there @KKaltz

Welcome to the EE Community 😊

Which model of 4G router are you using at the moment, and can you get online if you connect any of your devices directly to this?

Peter

Re: EE Smart 4G Hub and Google Nest WiFi pro mesh

KKaltz — Fri, 09 Aug 2024 14:44:04 GMT

Hi Peter,

It's the HH10E. I can get online if I connect directly to it. The problem is when I try to set up Google Nest WiFi pro to create a local mesh system.

Re: EE Smart 4G Hub and Google Nest WiFi pro mesh

Peter_W — Fri, 09 Aug 2024 15:18:15 GMT

Thanks @KKaltz.

I've done a bit of digging and found a guide on the Google mesh system HERE.

I appreciate you've used this in the past with you previous provider, but is there any point in particular in this set up that this is failing?

Also have you tried heading to http://192.168.1.1 and logging in to manage your router settings?

There may be an option to specifically switch this to modem / bridge mode for when it's being used with an external router.

Peter

Re: EE Smart 4G Hub and Google Nest WiFi pro mesh

KKaltz — Fri, 09 Aug 2024 15:54:08 GMT

It fails when it creates the WiFi network. After couple of attempts I unplugged it from EE modem and connected it back to my old provider modem ( Starlink) and it worked fine.

It must be one of the pre settings in the EE modem.

I also put the EE modem in pass through mode, but still didn't work.

Re: EE Smart 4G Hub and Google Nest WiFi pro mesh

Leanne_T — Sat, 10 Aug 2024 09:43:57 GMT

Thanks for checking those things @KKaltz

To get this looked into, I'd suggest getting in touch with our technical team to see if they can suggest anything else for you to try.

Thanks

Leanne.