topic Re: Smart hub in Mobile Broadband

Smart hub

Ellaswanson20 — Fri, 02 Aug 2024 22:10:31 GMT

Please can someone help us!!! We’ve moved into a property that doesn’t have a broadband line and we’ve had to get the EE smart hub. It works ok on most devices but we can’t get any connection on my work laptop, can’t get Netflix, can’t connect our ring door bell or any Alexa product.
We have no idea what to do or where to turn to. I have no idea about technology, but please can someone advise on what we can do, as currently I’m out of work because my laptop won’t connect.

Re: Smart hub

XRaySpeX — Sat, 03 Aug 2024 00:22:52 GMT

If you don't have a BB line how can you be using an EE Smart Hub there? It is a router for fixed Home BB. Please post an image of it. I suspect it is a mobile BB router.

Re: Smart hub

Ellaswanson20 — Sat, 03 Aug 2024 07:26:45 GMT

Sorry yes, it’s a 4g router with a sim inserted. I am pulling my hair out over it and we have no choice- we have to have this hub. But I can’t even work from home.

Re: Smart hub

XRaySpeX — Sat, 03 Aug 2024 13:40:27 GMT

@Ellaswanson20 : Does it have a name or model written on it, probably on the base? It looks like a Smart 4G Hub 2.