topic cancelled direct debit in Mobile Broadband

cancelled direct debit

oliviachadwick2 — Sat, 03 Aug 2024 10:20:24 GMT

Hi,

I set up a sim only deal with EE, and didn't realise I couldn't just cancel at any time. Cancelled the direct debit and now it keeps bouncing every time they try to take it from my account. I need to set the DD back up but don't know how to.

Thanks

Re: cancelled direct debit

Northerner — Sat, 03 Aug 2024 10:26:16 GMT

Hi @oliviachadwick2

You still need to give 30 days notice to cancel.

Call EE CS on 150.

Thanks

Re: cancelled direct debit

JimM11 — Sat, 03 Aug 2024 11:56:11 GMT

@oliviachadwick2 You cannot do it, you will have to call your bank customer service, get to someone who can re-install the DD that you cancelled. Once EE are sorted out and you know that everything is clear you can go back and cancel it again.