topic Re: Billing account number in Mobile Broadband

Billing account number

dlab — Tue, 30 Jul 2024 15:55:38 GMT

Hello!

I was trying to link my mobile broadband (5G hub) to my account so that I could see bills, check my payment methods etc from this page: https://mybroadbandaccount.ee.co.uk/b2cselfcare/b2c/self-claim-role?execution=e2s1

...but I get this error when I put it the account number taken from my correspondence (asterisks intentional, it's the same error I get with the actual digits):

Any idea what's happening?

Thanks

Re: Billing account number

Katie_B — Tue, 30 Jul 2024 16:31:08 GMT

Hi @dlab.

Thanks for coming here.

Did you find your billing account number from your EE bill?

Katie

Re: Billing account number

dlab — Tue, 30 Jul 2024 16:56:44 GMT

Hi @Katie_B,

Yes, both from the EE bill and the confirmation email when I first set everything up (the numbers match, of course).

Re: Billing account number

Katie_B — Tue, 30 Jul 2024 17:00:10 GMT

Thanks for confirming @dlab.

If you continue to see this error please speak with our customer care team on 150.

They will be able to help link this for you.

Katie

Re: Billing account number

XRaySpeX — Tue, 30 Jul 2024 17:08:04 GMT

@dlab : You don't need a billing account number for linking a mobile router to your EE a/c; that's for fixed BB. Nor do you try to add it as Home BB. You just need its mobile no. & you link it as a mobile

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Billing account number

dlab — Tue, 30 Jul 2024 20:27:53 GMT

Thank you @XRaySpeX.

Apparently they send you an SMS with a code when you try and link a SIM, but that SMS never appears in the inbox (I double-checked the number a million times). I am sure everything will work when I try again tomorrow...

Re: Billing account number

XRaySpeX — Tue, 30 Jul 2024 20:32:36 GMT

Your mobile router should be receiving the verification texts sent by the EE a/c.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Billing account number

FAnder — Mon, 09 Sep 2024 09:10:42 GMT

I have linked my Mobile BB SIM/Mobile Number, but the Bill still do not show in my portal, I can see the linked service, but when I click on "show Bill" it goes back and asks me to "Link my product" again..?

Re: Billing account number

Alex_H — Mon, 09 Sep 2024 11:15:45 GMT

Hi @FAnder,

Thanks for visiting the EE Community

Have you tried accessing your bill both via the app and the EE website?

If you try accessing the Bills and Payments page first can you see the bill summary there with the option to view your full mobile bill?

In app this would be done selecting Manage along the bottom and then Billing at the top of the manage page. On the website select Bills and Payments from the banner along the top.

Alex