topic Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue in Mobile Broadband

Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Thu, 25 Jul 2024 20:13:21 GMT

I am trying to connect my TV to internet but I cannot.

The TV establishes connection to the hub but no internet access even though I can have internet access with my other devices (iPad and android phone).

I have selected quick setup on the TV but do I need to put some details manually to establish internet connection?

TIA

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Northerner — Thu, 25 Jul 2024 20:25:09 GMT

Hi @Big_H03

What router was it connected to before?

Thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Thu, 25 Jul 2024 20:28:24 GMT

I inherited the TV from in laws and I think she was using the TV with BT internet. Not exactly sure the model of the BT hub. ( probably one with big circle light on the front).

thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Northerner — Thu, 25 Jul 2024 20:35:08 GMT

Hi @Big_H03

Try resetting the TV and then setting your router temporarily to 2.4 and connect.

You're going to have to try a few things, make sure the TV is up-to-date with its firmware as well.

Thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Thu, 25 Jul 2024 20:55:17 GMT

Hi Northerner.

thanks for your message.

i just tried reset the TV and tried both 2.4G and 5. Unfortunately, the issue still persists.

the error message

==============

A home network is available, but connection to the internet is not possible.

Connection to the server failed. (001)

=================

Thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Thu, 25 Jul 2024 21:09:44 GMT

Update

i have tried using LAN cable as well.

the same issue, no internet connection.

thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

James_B — Fri, 26 Jul 2024 08:30:24 GMT

Does the user manual include any information on network settings for your TV, @Big_H03?

You should be able to download one from the manufacturer's website if you don't have the original.

James

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Fri, 26 Jul 2024 11:12:00 GMT

Hi James

Good call checking the manual! (I should think that at the first place)

However, not much information on "how to connect"

This is the spec I found in the manual. Based on this, it should work, shouldn't it?

Thanks again for your help

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

XRaySpeX — Fri, 26 Jul 2024 12:13:50 GMT

Yes, it should connect over either 2.4 or 5 GHz depending on distance. 2.4 GHz will reach further.

When it connects by WiFi but has no Net connection, does the Network Status show anywhere an IP Addy?

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 — Fri, 26 Jul 2024 12:28:57 GMT

Hi XRaySpeX

Yes, IP address is shown.

Proxy address - nothing shown

Proxy Port 0

Hope you spot something.

Thanks

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

XRaySpeX — Fri, 26 Jul 2024 12:31:46 GMT

So, what is it?

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

RJ487 — Fri, 07 Feb 2025 10:16:22 GMT

Having exactly the same problem, renewed hub - from bt hub to ee smart hub.

"connected to hub but no internet", all other devices including other tv working properly.

Did you solve it?

Any help please

Re: Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

XRaySpeX — Fri, 07 Feb 2025 15:55:52 GMT

@RJ487 : What EE router do you have (read its label or post a pix)?

I would surmise that you don't have mobile BB, which is where you posted. If so, you should raise a topic in the Home BB forum.