topic Re: Smart 5G Hub in Mobile Broadband

Smart 5G Hub

durante — Mon, 22 Jul 2024 09:08:34 GMT

Hi, a friend of mine has this hub (I'm told it's a rebranded Zyxel NR5103) with an unlimited contract, he lives very close to me and he's happy with the service, so I thought I'd give it a go:

https://ee.co.uk/upgrade/broadband/upgrade-pay-monthly-mobile-broadband-gallery/smart-5g-hub-details

...but when I put that in my basket and go to the checkout page, the image there suggests I'm going to receive a different hub.

(That "Change" link there takes you back to the page where you can select the plan, it's not like you have a selection of hubs to choose from)

I want the Zyxel because of the 4 antenna port on the back (since I already have an antenna I could connect to it). Does anybody know if the NR5103 is just a thing of the past for EE now and it's not supplied anymore? Or is it just a wrong icon referenced in the basket by mistake?

I know there is a cooldown period, but I thought I'd ask here to save everyone's time.

Thanks!

Re: Smart 5G Hub

Katie_B — Mon, 22 Jul 2024 11:41:44 GMT

Good afternoon @durante.

Thanks for coming here.

I have checked and can confirm this is a newer version of the 5G hub.

For more information on the features please visit this page HERE.

Katie

Re: Smart 5G Hub

durante — Mon, 22 Jul 2024 11:45:52 GMT

Hi @Katie_B ,

So there is no way I can get the old one with the 4 ports for an external antenna?

Re: Smart 5G Hub

Katie_B — Mon, 22 Jul 2024 13:30:58 GMT

Hi @durante.

Unfortunately, this is not available on the website then this will no longer be stocked by EE.

Katie