topic Re: 5G EE Hub Model HH20C in Mobile Broadband

5G EE Hub Model HH20C

cutetedpanda — Fri, 19 Jul 2024 08:09:52 GMT

Hi, is there a link to the user manual for the 5G EE Hub model HH20C please? I've misplaced mine.

Re: 5G EE Hub Model HH20C

Christopher_G — Fri, 19 Jul 2024 11:05:19 GMT

Hi @cutetedpanda

Welcome to the community.

I'll see if I can get one for you. Is there something specific that you're trying to find out from it?

Chris

Re: 5G EE Hub Model HH20C

cutetedpanda — Fri, 19 Jul 2024 12:35:29 GMT

HiYes, the speeds are low and I want to check it's set up correctly before contacting the Tech Team. Thanks so much!

Re: 5G EE Hub Model HH20C

XRaySpeX — Fri, 19 Jul 2024 13:11:58 GMT

There won't be any router setting to speed it up. That's just a property of the mobile network there.

Re: 5G EE Hub Model HH20C

cutetedpanda — Fri, 19 Jul 2024 14:41:29 GMT

I'm asking for the user manual to check I've set it up properly and the stays if the lights before I call Tech. The download speed tethering to the router is under 3 Mbps on the hub and tethering to my EE mobile is 66mbps.Can you please provide a link to the user guide and I'll take it from there please?

Re: 5G EE Hub Model HH20C

cutetedpanda — Sun, 21 Jul 2024 06:57:46 GMT

Still awaiting a link to the user guide please

Re: 5G EE Hub Model HH20C

James_B — Sun, 21 Jul 2024 09:55:29 GMT

Hi @cutetedpanda,

For speed issues, I'd recommend contacting Technical Support so a member of the team can run through some diagnostics with you.

As the router is connecting to the network successfully, there shouldn't be anything you need to do at your end other than testing the router in different locations in your home for the best connection.

James

Re: 5G EE Hub Model HH20C

cutetedpanda — Sun, 21 Jul 2024 10:43:07 GMT

As I said earlier, I'd like to make sure I've set it up properly before and it might be user error. Also, I'm deaf, so calling isn't the best option for me.Is there a link to the user manual please?

Re: 5G EE Hub Model HH20C

James_B — Sun, 21 Jul 2024 10:50:08 GMT

Hi @cutetedpanda,

My colleague @Christopher_G is trying to source copy of the user manual for you and will get back to you as soon as possible.

If there was a problem with the way you've set up your router, I wouldn't expect it to connect to the network at all. (They are also sent out pre-configured and ready to use.)

Have you experimented with where you're placing your router? (Near a window in often best)

James