topic Re: Excessive charges on calls to technical support team on 0845 412 3662 in Mobile Broadband

Excessive charges on calls to technical support team on 0845 412 3662

Toby192 — Tue, 16 Jul 2024 15:39:23 GMT

I recently called the EE Technical Support to team to help fix a problem with my 4G router service that I had reported to EE on two previous occasions without a successful resolution. I was on the phone for 29 minutes and was charged by my non EE network £21.02 +VAT. I realise that charges may have applied from a non EE phone but these do appear excessive especially as it was in connection with a previously unresolved problem. Has anyone had a similar experience?

Re: Excessive charges on calls to technical support team on 0845 412 3662

Chris_B — Tue, 16 Jul 2024 15:51:57 GMT

@Toby192 It’s a premium rate number, so even if you called from an EE phone, you would’ve been charged exactly the same. You might want to look at THIS And where did you get that number from as customer services will put you though to the correct department if needs be or they can arrange a call back from that department. You should have called ( see link below) from a none EE device. You might want to look at THIS because that number isn’t listed under Mobile broadband and calling from any other phone.

Re: Excessive charges on calls to technical support team on 0845 412 3662

XRaySpeX — Tue, 16 Jul 2024 15:53:33 GMT

Using 0845 nos. for CS has been out of style for years. Where did you get that no. from? A Google search, no doubt! You need to be v. circumspect with info you get back from Google. Rather go direct to the horse's mouth & look up their "Contact Us" nos.

Re: Excessive charges on calls to technical support team on 0845 412 3662

Toby192 — Fri, 19 Jul 2024 11:06:03 GMT

Thanks for replies. Despite trying to retrace my steps I have no idea where I got this number from but it must have been from a google search that took me to an historic EE site. The interesting thing is that it is obviously still a "live" line as it took me to an EE technician who was able to sort out my problem!