topic Re: Please help am at a loss in Mobile Broadband

Please help am at a loss

EEishorrible24 — Mon, 15 Jul 2024 07:37:20 GMT

Bought 4G wifi from internet as pay as you go. Its been hell ever since. Need internet to work from home. I tried to change to pay monthly which was convoluted and the phone kept going so I decided fine Ill keep pay as you go but i cant do the most basic things like check my balance. How do you check your balance?!? Urrrgh had such poor service from EE, no one calls back, no one helps and they take youe time and money. Its been a hellish experience and all because im pay as you go. Ive never experienced this from an established company like EE they literally dont give a sh*t

Re: Please help am at a loss

JimM11 — Mon, 15 Jul 2024 08:36:33 GMT

@EEishorrible24 Are you trying to do this for a Mobile Broadband Wi-Fi router that you have purchased or is it just for your mobile phone?

Edit: Here is a link to the EE Help guide also.

Mobile Broadband | Broadband Help | EE

Re: Please help am at a loss

XRaySpeX — Mon, 15 Jul 2024 11:40:15 GMT

@EEishorrible24 : Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Please help am at a loss

EEishorrible24 — Tue, 16 Jul 2024 09:20:43 GMT

Hey this is a wifi 4g device i bought in store with a pay as you go simcard. I dont have an ee phone i wanted to get one but its been hard enough just having this device.

Re: Please help am at a loss

EEishorrible24 — Tue, 16 Jul 2024 09:21:34 GMT

Hi this is a wifi 4g device i bought in store with a pay as you go simcard. I dont have an ee phone i wanted to get one but its been hard enough just having this device.

Re: Please help am at a loss

JimM11 — Tue, 16 Jul 2024 10:33:33 GMT

@EEishorrible24 If you follow the instructions from XRaySpeX answer above you will be able to see what is required!