topic Re: 5GEE router losing connection overnight in Mobile Broadband

5GEE router losing connection overnight

Profile closed — Wed, 10 Jul 2024 13:51:04 GMT

I have an EE 5G data SIM in a 5GEE router.

Overnight EVERY night the router is disconnected.

It does not reconnect, nor switch to a 4G signal.

Settings are

Network search mode: Auto
Network mode: Auto (5G/4G)

I am having to restart every morning in order to force reconnection.

I have seen some older posts, but none with a solution.

Nothing on the EE service check page re. overnight works or anything like that.

Any suggestions please?

Re: 5GEE router losing connection overnight

DRocke — Wed, 10 Jul 2024 15:17:58 GMT

I am having the same problem. 4GLTE to Zyxel NR7101 router, was very reliable but now disconnecting every night and not reconnecting without a restart in the morning. I am situated NW of Sheffield. How do I check if the outage is due to EE mast maintenance etc or other factors.

Re: 5GEE router losing connection overnight

Profile closed — Wed, 10 Jul 2024 17:02:26 GMT

The EE coverage and service checker is here

https://ee.co.uk/help/mobile-coverage-checker

Re: 5GEE router losing connection overnight

James_B — Wed, 10 Jul 2024 17:38:24 GMT

Hi @Profile closed,

Which router are you using?

Does the disconnection happen at the same time each night, or after a set period of inactivity?

James

Re: 5GEE router losing connection overnight

DRocke — Wed, 10 Jul 2024 20:12:28 GMT

Thank you for the link, on checking I got this:

Good network, but there was a problem in your area (S350**)

Updated on 10 Jul 2024 at 9:03 PM

No explanation of what the problem was but hopefully that was the cause of my disconnections overnight and it will be back to normal now.

Re: 5GEE router losing connection overnight

Leanne_T — Thu, 11 Jul 2024 07:39:20 GMT

Hi @DRocke

Thanks for coming back with the update 🙂

Hopefully the service is back to normal for you.

Leanne.

Re: 5GEE router losing connection overnight

DRocke — Thu, 11 Jul 2024 07:55:26 GMT

Hello Leanne
Thanks for checking, no sorry it disconnected again last night sometime
after 2230 which was when I went to bed.
If it helps I can get the cell if that I I connected to from the router.

Regards
David

Re: 5GEE router losing connection overnight

Leanne_T — Thu, 11 Jul 2024 08:07:58 GMT

Hi @DRocke

If this has continued, please report this on the network status checker and the report will go directly to the network team to get this looked into.

Leanne.

Re: 5GEE router losing connection overnight

Profile closed — Thu, 11 Jul 2024 13:26:53 GMT

Hi Leanne

I was the OP and will report my issue (Exeter) too.

Is there any hope of a firmware upgrade for the routers so that it properly reconnects when a service is available again?

Thanks

David

Re: 5GEE router losing connection overnight

Leanne_T — Thu, 11 Jul 2024 13:47:55 GMT

Hi @Profile closed

Thanks for reporting this.

The network team will keep you updated once the report has been looked into to let you know if this is an issue in the area and when this will be resolved.

Leanne.

Re: 5GEE router losing connection overnight

Profile closed — Thu, 11 Jul 2024 15:45:58 GMT

I will report the fault as soon as the fault reporting page of the website is fixed.

Re: 5GEE router losing connection overnight

James_B — Thu, 11 Jul 2024 16:36:21 GMT

Hi @Profile closed,

Are you trying to report it at Service status in your area (ee.co.uk)?

It seems to working OK at my end.

James

Re: 5GEE router losing connection overnight

Profile closed — Fri, 12 Jul 2024 12:21:40 GMT

Hi James

Yes, that's the age I'm using. I just end up going round and round in circles.

I've tried multiple times and different devices and browsers.

~Enter my postcode~

It tells me i should have good 5G coverage indoor and outdoors.

~Click on report a problem~

~Click on only need to check mobile~ and I'm back to entering my postcode

~Click on login and check your area~ I do that and it says "We can’t check our broadband network right now" as if checking landline broadband.

Re: 5GEE router losing connection overnight

James_B — Fri, 12 Jul 2024 13:16:18 GMT

Hi @Profile closed,

From Service Status Checker | Check Network Problems in Your Area | EE, select Log in and check your area > Still having problems? > Report a problem.

Hope this helps. 🙂

James

Re: 5GEE router losing connection overnight

Profile closed — Fri, 12 Jul 2024 14:39:55 GMT

Unfortunately no ☹️

It is mobile broadband I am trying to check, but this is the result.

Thanks for trying.

Is there a secure way i can send you my postcode?

Re: 5GEE router losing connection overnight

James_B — Fri, 12 Jul 2024 14:46:32 GMT

Do you also have home broadband with us, @Profile closed?

Have you linked your mobile WiFi number to your EE online account/app?

James

Re: 5GEE router losing connection overnight

Profile closed — Fri, 12 Jul 2024 16:45:31 GMT

We used to, but switched to your mobile broadband at the end of the last contract. I bought the 5G contract and router through National Broadband. They say this is due to EE band sleeping and washed their hands of it.

When I try to add the sim card to MyEE that failed too.

Re: 5GEE router losing connection overnight

James_B — Fri, 12 Jul 2024 16:58:16 GMT

Hi @Profile closed,

If you're not a direct EE customer, you won't be able to report the issue with us online.

Any issues should be reported via your service provider.

James

Re: 5GEE router losing connection overnight

XRaySpeX — Fri, 12 Jul 2024 19:28:39 GMT

Even if that BB Service Status were working it'll be no use to you. It's for checking the status of fixed Home BB. You need to check Mobile Service Status.

Re: 5GEE router losing connection overnight

Profile closed — Sat, 13 Jul 2024 12:14:49 GMT

I know, it's the only place the website will take me 😞