topic Billing account number in Mobile Broadband

Billing account number

Mo1110 — Mon, 08 Jul 2024 16:48:19 GMT

Hi,

I bought a 5G router and I want to set up my account, after login when I want to link my device it asks me to write the billing account number, I tried every number that I had on the letter from the Account number to the Bill reference, but for all of them it says it's not valid.

what should I do? It seems like other people have the same issue.

Re: Billing account number

JimM11 — Mon, 08 Jul 2024 20:14:38 GMT

@Mo1110 See this link to a previous post.

Cannot link Mobile Broadband to my online account - The EE Community

Re: Billing account number

XRaySpeX — Tue, 09 Jul 2024 08:39:21 GMT

@Mo1110 : An account number is only needed for fixed Home BB. You don't have fixed Home BB. You have mobile BB for which you just need its mobile number.

Re: Billing account number

Mo1110 — Sun, 14 Jul 2024 16:23:03 GMT

Thanks,

Yes, it's a mobile BB and I found the mobile number when I connected to the router.

Re: Billing account number

XRaySpeX — Sun, 14 Jul 2024 16:25:34 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Billing account number

Lee353 — Thu, 24 Oct 2024 21:30:23 GMT

Where my bloody account number that why u haven't send me a account number to me I been waiting waiting waiting if that bill to high I won't bloody pay for it cos it your bloody fault Cos u did not send me account number me to get in to pay my bill and i bloody hope to hear from you soon

Re: Billing account number

JimM11 — Thu, 24 Oct 2024 21:36:27 GMT

@Lee353 This is a public forum with no account access, when you post you are only talking to customers like yourself, and not to EE, no one knows anything, and you need to call EE CS to get whatever you need done. Copy of the help link should you need it is below and would try to get to accounts and billing.

Re: Billing account number

XRaySpeX — Thu, 24 Oct 2024 23:31:48 GMT

@Lee353 : Why do you need an a/c no.? You don't need an a/c no. to register mobile BB. You use its SIM's mobile no. just like a mobile phone.