topic Re: 4g Mobile WiFi not supplying internet wifi in Mobile Broadband

4g Mobile WiFi not supplying internet wifi

Cat5326 — Sun, 07 Jul 2024 20:11:42 GMT

I have a mini 4g EE WiFi device.
I used it last year on holiday. My data has expired.
I put £15 credit on 2 days ago. My phone connects to the EE device ok and 4 blue lights are displayed on the mini WiFi. But no internet is available on my phone (or other devices)

help please

andrew

Re: 4g Mobile WiFi not supplying internet wifi

Katie_B — Mon, 08 Jul 2024 06:28:09 GMT

Hi @Cat5326.

Thanks for coming here.

It's likely, your pay as you go SIM is in hibernation or been disconnected due to no activity.

I'd recommend giving us a call so our customer care team can look into this for you.

Katie