topic Re: Why do things have to be complicated in Mobile Broadband

Why do things have to be complicated

Highpeakblue — Sat, 29 Jun 2024 21:24:38 GMT

Hi im having problems with my 5g router it keeps dropping connection and i have to do a reset.I have reported it before to be told to take it to an EE store they can give you a loan router and send mine for repair which will take up to 2 weeks.Phoned my nearest Ee store they dont do loans and will take a couple of weeks for repair.I not prepaired to to be without internet as i have not been with EE long.I t gets better went on the app to report it again filled out the questioner and wrote a long comment about my problem then clicked to submit and guess what Sorry this service is not avaiable please try again.😡

Re: Why do things have to be complicated

Katie_B — Sun, 30 Jun 2024 06:57:56 GMT

Hello @Highpeakblue.

Thanks for coming here.

I am sorry to hear your local store is unable to offer a loan.

Have you been able to get back in touch with our technical to advise this?

Katie

Re: Why do things have to be complicated

Highpeakblue — Sun, 30 Jun 2024 09:28:04 GMT

Hi thanks for your reply ive not been back in touch yet
Regards Martyn

Re: Why do things have to be complicated

Highpeakblue — Wed, 10 Jul 2024 19:43:05 GMT

I reported a fault with my 5g broadband router it keeps dropping connection its not a signal problem because there is no problem using the mobile signal on my phone.They told me to take the router to my local EE Store for repair was told it would be 7/10 days.I have not had it long so why cant they post me a new router.Its costing me £58 per month and im regretting switching now.I cant ring as im at work when the phones are open and using the AI chat help is useless and im just going round in circles.Thanks Martyn

Re: Why do things have to be complicated

Leanne_T — Thu, 11 Jul 2024 09:23:38 GMT

Hi there @Highpeakblue

Thanks for coming back to us 🙂

How long have you had the device?

Leanne.

Re: Why do things have to be complicated

Highpeakblue — Thu, 11 Jul 2024 11:10:17 GMT

Hi Leanne 2nd Dec 2023

Regards Martyn

Re: Why do things have to be complicated

Leanne_T — Thu, 11 Jul 2024 13:02:22 GMT

Thanks @Highpeakblue

Do you have any other EE devices at the same location?

If so, do they drop signal?

Leanne 🙂

Re: Why do things have to be complicated

Highpeakblue — Thu, 11 Jul 2024 13:33:00 GMT

Two mobiles on EE yes they drop signal on WIFI but if i turn WIFI off on phone they work fine on 4g signal

Re: Why do things have to be complicated

Leanne_T — Thu, 11 Jul 2024 13:50:17 GMT

Thanks @Highpeakblue

To discuss your options for a repair, you would need to give us a call when you get the chance and the team will be happy to help 🙂

Leanne.

Re: Why do things have to be complicated

Highpeakblue — Thu, 11 Jul 2024 16:46:37 GMT

Thanks