topic Devices not connecting to 4g Router in Mobile Broadband

Devices not connecting to 4g Router

Walesby2024 — Fri, 21 Jun 2024 14:18:12 GMT

As the telephone lines to my house have failed BT changed me to the EE 4G Router, the WIFI works fine and most things work fine however Netflix, Amazon and Ring doorbell will not connect to the router. I have spent a day talking to EE support and support at each of the other three and no one is able to help they all quote the other being the cause.

I have deleted app, removed sim, re booted changed from 2.4 and 5 channels to just 2.4 and nothing works please tell me there is someone out there that has solved the problem.

Re: Devices not connecting to 4g Router

XRaySpeX — Fri, 21 Jun 2024 14:50:04 GMT

@Walesby2024 : An app can have no bearing on what can or cannot connect to a router.

How can Netflix & Amazon connect to a router? They are only websites. Can't you browse to them? The Ring doorbell is a diff matter. It is a device that needs connecting to the router.

Re: Devices not connecting to 4g Router

Walesby2024 — Fri, 21 Jun 2024 15:16:07 GMT

Eventually spoke to someone from EE Tech support told me their 4g Hubs have something in their software that Netflix etc will not accept so the problem cannot be resolved and advised to cancel my contract which I have done, shame as speed was 60mbps.