topic Number Porting in Mobile Broadband

Number Porting

Dawid23 — Thu, 13 Jun 2024 10:56:44 GMT

Hi,

I am having issues with Transferring my number from my old sim to a new one, When I get to the "your phone number" section in the form, It gives the error message "Please make sure you enter the right phone number. It must be a UK phone number and start with 07." on the "Your EE phone number" section, even though I am entering the correct number. It pulls the number from the previous section where It sends me a confirmation code, to that same number.

Any help would be appreciated.

Thanks,

Re: Number Porting

Christopher_G — Thu, 13 Jun 2024 14:34:02 GMT

Hi @Dawid23

Welcome to the community.

Are you trying to port your number to EE from another network? You can't transfer a number from one EE SIM to another using a PAC.
Chris

Re: Number Porting

Dawid23 — Thu, 13 Jun 2024 15:21:35 GMT

Hi,

Yes I am trying to port it from another network, from ID.

Thanks,

Re: Number Porting

James_B — Thu, 13 Jun 2024 17:53:26 GMT

Hi @Dawid23,

Are you receiving the confirmation code to the temporary EE number?

James

Re: Number Porting

Dawid23 — Sat, 15 Jun 2024 08:25:18 GMT

Hi James,

Yes I am, the confirmation comes through to my temporary ee number.

Thanks