topic Unable to add or log into my Mobile Broadband account in Mobile Broadband

Unable to add or log into my Mobile Broadband account

Johnwakfer — Fri, 07 Jun 2024 11:23:20 GMT

I am unable to see my account, as it says I must link it, when I do it says my account number is wrong, after I added it a few steps back, and it was happy

Re: Unable to add or log into my Mobile Broadband account

Leanne_T — Fri, 07 Jun 2024 13:44:14 GMT

Hi there @Johnwakfer

Thanks for coming here 🙂

For mobile broadband accounts you would link the mobile number and shouldn't need the account number, could you try this?

Thanks 🙂

Leanne.

Re: Unable to add or log into my Mobile Broadband account

XRaySpeX — Fri, 07 Jun 2024 15:44:17 GMT

Account nos. are only needed for fixed Home BB, not mobile. Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.