topic Re: How I change parental control in Mobile Broadband

How I change parental control

bastyan — Tue, 23 Aug 2022 10:44:30 GMT

Re: How I change parental control

Chris_B — Tue, 23 Aug 2022 12:19:17 GMT

@bastyan you can call customer services and with a credit card pay a refundable token as you have to prove that you’re over 18 or you can go to an EE store with photo ID and request this there

Re: How I change parental control

Notjustme — Sun, 13 Aug 2023 13:20:04 GMT

Hi. What happens if I don't have a credit card?. Thanks

Re: How I change parental control

Leanne_T — Sun, 13 Aug 2023 14:13:00 GMT

Hi @Notjustme

If you pop into an EE store with your photo ID, we'll accept a passport, full driver’s licence (photo and paper), EU card or citizen card the store can help you get the content lock removed 🙂

Leanne.

Re: How I change parental control

Pumpoy — Wed, 05 Jun 2024 12:06:36 GMT

I was just in an EE shop with proof of id [Im 65] and was told that they cannot change the parental controls I have to go on line when I went on line I was told that I had use a credit card I do not possess a credit card so I am in need of assistance please

Re: How I change parental control

Leanne_T — Wed, 05 Jun 2024 14:16:02 GMT

Hi there @Pumpoy

Thanks for coming to the community.

Did the store advise why they were unable to change this for you?

Is the account pay as you go or pay monthly?

Leanne 🙂