https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391526#M30159 <P>Hi all, anyone else experiencing this issue. I haven't had Mobile Broadband for 2 days now. Calls and messaging fine, no Watsapp. I've tried all the usual ideas, restarting , aeroplane mode, manually selecting service etc. Is this an EE fault does anyone know. Thanks</P> Thu, 30 May 2024 08:19:03 GMT WillW78 2024-05-30T08:19:03Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391526#M30159 <P>Hi all, anyone else experiencing this issue. I haven't had Mobile Broadband for 2 days now. Calls and messaging fine, no Watsapp. I've tried all the usual ideas, restarting , aeroplane mode, manually selecting service etc. Is this an EE fault does anyone know. Thanks</P> Thu, 30 May 2024 08:19:03 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391526#M30159 WillW78 2024-05-30T08:19:03Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391563#M30160 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808060">@WillW78</a></SPAN>&nbsp;</P> <P>When you say mobile broadband, are you talking about the mobile data on your phone? Have you checked your settings to make sure mobile data is switched on? Do you have a data allowance remaining?</P> <P>Chris</P> Thu, 30 May 2024 10:07:21 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391563#M30160 Christopher_G 2024-05-30T10:07:21Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391565#M30161 <P>Yes Mobile data. Done all the usual checks, checked online my account still has 109gb remaining. Thanks</P> Thu, 30 May 2024 10:13:06 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391565#M30161 WillW78 2024-05-30T10:13:06Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391573#M30162 <P>OK. thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808060">@WillW78</a></SPAN>&nbsp;</P> <P>You mentioned WhatsApp. Are you able to access other internet based applications, like the web browser etc?</P> <P>Chris</P> Thu, 30 May 2024 10:20:36 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391573#M30162 Christopher_G 2024-05-30T10:20:36Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391575#M30163 <P>No internet at all. Thanks</P><P>Will</P> Thu, 30 May 2024 10:27:34 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391575#M30163 WillW78 2024-05-30T10:27:34Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391576#M30164 <P>Thanks, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808060">@WillW78</a></SPAN>&nbsp;</P> <P>Could you check your postcode on our <A href="https://ee.co.uk/help/service-status" target="_blank">network status checker</A> please? Does it say if we're aware of any maintenance in your area?</P> <P>Chris</P> Thu, 30 May 2024 10:28:54 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391576#M30164 Christopher_G 2024-05-30T10:28:54Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391581#M30165 <P>Already checked. Checked the area I live and the area I work. Restarted phone multiple times. Aeroplane mode on and off several times. Data roaming on and off several times. Already updated to the latest software version on my phone. Changed from Auto selection to manual selection for service provider and back to Auto. VPN on/off and removed to make sure it wasn't the problem. Works on WIFI so I am assuming this is a Provider issue.</P> Thu, 30 May 2024 10:42:02 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391581#M30165 WillW78 2024-05-30T10:42:02Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391589#M30166 <P>It sounds like you've tried everything we'd usually recommend here, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808060">@WillW78</a></SPAN>&nbsp;</P> <P>If you speak with our <A href="https://ee.co.uk/contact-ee" target="_blank">Technical Support team</A>, they'll be able to check your account and the performance of the network in your area from our side.</P> <P>Keep us posted on what happens please.</P> <P>Chris</P> Thu, 30 May 2024 10:59:28 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391589#M30166 Christopher_G 2024-05-30T10:59:28Z https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391593#M30167 <P>Will do thanks</P> Thu, 30 May 2024 11:04:23 GMT https://community.ee.co.uk/t5/Mobile-Broadband/No-Internet-Service/m-p/1391593#M30167 WillW78 2024-05-30T11:04:23Z