topic Re: New EE 4G Wifi not charging in Mobile Broadband

New EE 4G Wifi not charging

paulreas — Fri, 24 May 2024 19:50:10 GMT

just bought a 4G Wifi router. I have installed the battery and sim as instructed. It has been on charge now for over an hour and it has no flashing lights indicating the charge status and it will not switch on. Tried different chargers, sockets etc. Any advice appreciated.

Re: New EE 4G Wifi not charging

James_B — Sat, 25 May 2024 07:47:14 GMT

Welcome to the EE Community, @paulreas 🙂

Are you still seeing the same issue this morning?

James

Re: New EE 4G Wifi not charging

paulreas — Wed, 29 May 2024 10:12:05 GMT

Yes, I still have the same issue. The device is completely dead. I charged it overnight and it will not switch on or display any sign of it charging. I have tried to call the support line but each time find myself in a long que. As I am calling from a none EE mobile I do not want to be charged. Please can you help me?

Re: New EE 4G Wifi not charging

Leanne_T — Wed, 29 May 2024 11:44:09 GMT

Hi there @paulreas

Thanks for coming back to us.

Please call our tech guides on 0800 956 6000 and they will get this looked into for you.

Leanne.