topic Re: Random phone number added to my EE account in Mobile Broadband

Random phone number added to my EE account

ChiLanyy — Thu, 25 Apr 2024 23:47:46 GMT

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops up apart from a phone number? Any ideas

Re: Random phone number added to my EE account

XRaySpeX — Fri, 26 Apr 2024 02:27:13 GMT

Could it be the mobile no. of your router?

Re: Random phone number added to my EE account

trp502 — Mon, 27 May 2024 09:51:39 GMT

I've just discovered the same issue. Same as described above , 10 months into a 12 month sim only contract . I do not have any other ee products and I have not enquired about any other products.

Re: Random phone number added to my EE account

Chris_B — Mon, 27 May 2024 12:22:18 GMT

@trp502 Then you need to call customer services asap about this.

Re: Random phone number added to my EE account

trp502 — Mon, 27 May 2024 12:29:43 GMT

Seems to have self corrected @ChiLanyy , hope yours is sorted too !