topic Re: Why are there so many problems!? in Mobile Broadband

Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 10:11:08 GMT

Regularly get errors about sending SMS says the service is not active. But then it works fine. Very frustrating I cannot communicate with people when I need to?

So I installed this app to get support and it is unable to check it's own network for issues? EE cannot check it's OWN network!?

So I tried to call support and the voice told me the service is not currently available!?

hahaha hahahaha

Even this form is bugging out I cannot select the correct category.

Re: Why are there so many problems!?

Chris_B — Sun, 26 May 2024 11:29:00 GMT

@Jdom84 You can use THIS And there isn’t an app for this community forum there is a link to this forum via the EE app. I’ve just called customer service on 150 from my device and it’s working fine.

Re: Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 11:36:04 GMT

Yes the app has a function to call customer service it called this number
+447953966350,15566499223#

Then a voice said the service wasn't available.

Why!?

Why can't I send a dam SMS lol it's the most basic function of a phone and
it keeps saying the service is not available.

It's insane.

Re: Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 11:37:55 GMT

My point is I should not have to use that. It was built into the app. To test the service. And the service couldn't test it's own service.

It had a function to call customer support and called this number +447953966350,15566499223#

And said that service is unavailable

Why!?

Why bother having these features.

I just want to send a damn SMS message it's the most basic function of a phone. And it's totally sporadic.

I installed the app to get help and that's what the help was and nothing works it's insane.

What's the point in having an app if it's complete useless and just an advertising platform?

Re: Why are there so many problems!?

Northerner — Sun, 26 May 2024 12:35:34 GMT

Hi @Jdom84

Are you on EE PAYG or pay monthly contract.

What device do you have.

Thanks

Re: Why are there so many problems!?

Chris_B — Sun, 26 May 2024 16:43:03 GMT

@Jdom84 Just tested the EE app to check the network status and it’s working for me as is the call customer services via the app. If your device can not connect to the network to check then obviously it will have issues as it’s got a network issue. But you can do this check when connected to WiFi. Just like you can use WiFi calling to send a text or make a call. You don’t say if this is just one location or every location you go too.

Re: Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 16:45:58 GMT

I am connected otherwise I would not be testing it... Im on 4g EE

Testing the network in the app doesn't work see attached image.

Calling the support goes to the very long number I included and doesn't work....

At the end of the day I just want to send an SMS lol

Re: Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 16:47:59 GMT

Pay as you go

Re: Why are there so many problems!?

Chris_B — Sun, 26 May 2024 16:49:18 GMT

@Jdom84 Try deleting your device cache and cookies and try again.

Re: Why are there so many problems!?

Jdom84 — Sun, 26 May 2024 17:41:21 GMT

But it's an app we are talking about? I'm using the app. I want to send an SMS hahah

it was freshly installed this won't do anything I'm pretty sure