topic Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle in Mobile Broadband

Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Quota95 — Thu, 23 May 2024 13:23:11 GMT

I've had this sim replaced, I've called customer service and was sent to technical support with an appointment but they never called, the sim is inserted into a wi fi 4G dongle. This sim can't connect to the Internet even though its unlimited data, whilst i had a call with customer services before i was referred to technical support they said the sim is activated (replacement). Am unable to make outgoing calls from my non EE phone, I've gone into store a few times but the problem persists.

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Leanne_T — Thu, 23 May 2024 15:13:24 GMT

Hi there @Quota95

Thanks for coming to the community.

What was the reason for the replacement SIM card? Was this for the data not working to see if the replacement SIM resolved this for you?

Leanne 🙂

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Quota95 — Thu, 23 May 2024 15:21:32 GMT

Yes, it was a replacement to see if the data would work, still the same problem, when i was in store calling customer service. They assured me the replacement was active before the referral to technical support.

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Leanne_T — Thu, 23 May 2024 15:23:48 GMT

I see, thank you @Quota95

Could you try the SIM card in another device to see if you can connect to data?

Leanne.

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Quota95 — Thu, 23 May 2024 15:25:39 GMT

I can't, the only EE device i have is the dongle.

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Christopher_G — Thu, 23 May 2024 17:43:06 GMT

What was the latest update from the technical support referral, @Quota95?

Chris

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Quota95 — Thu, 23 May 2024 18:34:12 GMT

From the Sms it was closed.

Re: Unlimited sim with no Internet connection in 4G Wi Fi Dongle

Leanne_T — Fri, 24 May 2024 06:30:13 GMT

Thanks @Quota95

If you can get back in touch with our tech guides they will continue the troubleshooting with you to see what could be causing this.

Let me know how you get on 🙂

Leanne.