topic Re: 4GEE Router in Mobile Broadband

4GEE Router

jockwav1 — Wed, 08 May 2024 10:26:32 GMT

Maybe somebody might know the answer, i have the 4GEE Router.

I am not too far away from the mast but my BB goes up & down never that good.

When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers are rubbish.

I bought this one from EE a few years ago,i am wondering if i bought a decent make would it make a difference.

Re: 4GEE Router

Northerner — Wed, 08 May 2024 10:53:22 GMT

Hi @jockwav1

Which router do you have.

Have you checked for local issues:

https://ee.co.uk/help/service-status

Thanks

Re: 4GEE Router

jockwav1 — Wed, 08 May 2024 11:31:05 GMT

As i said i have the 4GEE router which i bought from EE a couple of years ago.

There are no local issues,it has never been a great D/L speed.

I have been through tests & suggestions here before,but thought buying a good router help.

Re: 4GEE Router

jockwav1 — Fri, 10 May 2024 06:45:48 GMT

Well,no further forward with this,maybe i just need to shop around now.

Re: 4GEE Router

jockwav1 — Tue, 14 May 2024 10:14:51 GMT

Something is causing my d/load speeds to be rubbish in my area but i do not know what.

One day i am getting over 100mb d/load next day i am getting 15mb.

So i just do not know what to do here.

Re: 4GEE Router

James_B — Tue, 14 May 2024 13:02:52 GMT

Hi @jockwav1,

Does the network status checker report any problems in your area?

James

Re: 4GEE Router

jockwav1 — Tue, 14 May 2024 13:34:36 GMT

That has already been checked more than once,not showing any.

I don`t know if it`s a problem with this EE router or not.

But my d/l speeds vary a lot,i need to get this sorted out it doing my head in now.

Re: 4GEE Router

James_B — Tue, 14 May 2024 14:48:18 GMT

Have you reported a problem via the status checker, or just checked for known issues, @jockwav1?

If not, I'd recommend doing that as a first step.

James

Re: 4GEE Router

jockwav1 — Tue, 14 May 2024 15:13:27 GMT

So how do i report it then

Re: 4GEE Router

James_B — Tue, 14 May 2024 15:18:06 GMT

Hi @jockwav1,

After checking the status in your area, tap the Still having problems link, followed by Report a problem.

Hope this helps.

James

Re: 4GEE Router

JimM11 — Wed, 15 May 2024 12:57:21 GMT

@jockwav1 You do know that there is more than one 4gee router than your explanation of few years ago?

Re: 4GEE Router

jockwav1 — Wed, 15 May 2024 13:49:51 GMT

Not sure what you mean,but the technical team are supposed to be looking at it.

Re: 4GEE Router

jockwav1 — Wed, 15 May 2024 18:16:39 GMT

So what happens now,i am not getting a decent d/l speed so what is the answer.

Re: 4GEE Router

JimM11 — Wed, 15 May 2024 19:05:35 GMT

@jockwav1 looking back through your post, have you reported as a fault? As not sure which router you have this is a link to review of one, speeds do vary, is your mobile also on EE? Link below.

EE 4GEE Home Router 2 review

Re: 4GEE Router

jockwav1 — Thu, 16 May 2024 06:11:23 GMT

What can i tell you about a white square router that this company sell to people.

My mobile has nothing to do with this as i am with O2 for my mobile.

Re: 4GEE Router

jockwav1 — Thu, 16 May 2024 06:12:59 GMT

My SPEED THIS MORNING BEFORE 7AM WAS 6.93MBPS SHOCKING I AM PAYING FOR THIS.

Re: 4GEE Router

JimM11 — Thu, 16 May 2024 06:47:11 GMT

@jockwav1 4G mobile is a shared signal so speed from mast depends on how many user's are pulling data at that time, reason for asking if your mobile was on EE, you could have done speed test with that. You can run a speed test on your mobile data connected it will show you what you can get using O2, and probably connecting to it's equipment on the same mast...

Re: 4GEE Router

jockwav1 — Thu, 16 May 2024 06:55:17 GMT

My O2 that i use my phone with is for calls on a PAYG i don`t use it for the internet,so nothing to do with this.

The internet speeds i am getting varying from 100MBPS down to 6MBPS early morning or at night.

I just do not find this acceptable,i am paying good money for a service which is just not doing great at all.

Re: 4GEE Router

JimM11 — Thu, 16 May 2024 07:02:13 GMT

@jockwav1 You are just not getting it, are you? The more people who are on the mast pulling data, then your speed will go down, it is called contention.... As you can sometimes get 100mb/s then there sounds like your router is working as should be. We are only here to help and DID you follow the CS instruction to report it as a fault?

Re: 4GEE Router

jockwav1 — Thu, 16 May 2024 07:24:17 GMT

Yes i am getting it,i have done everything i have been asked to do,so will leave it to CS to sort this.