topic Re: Cannot link Mobile Broadband to my online account in Mobile Broadband

Cannot link Mobile Broadband to my online account

CBradfield64 — Wed, 15 May 2024 10:12:20 GMT

I have recently taken out EE 4G broadband for business, but I cannot get the account to link to my EE online account. If I follow instructions for "Link EE Broadband" it asks for billing account number of landline - netiher of which I have. If I follow instructions for "Link EE mobile or SIM" it then wants to send a passcode to the mobile number - but because the SIM is in the 4G router I can't get the passcode!

Can somebody please advise?

Re: Cannot link Mobile Broadband to my online account

XRaySpeX — Wed, 15 May 2024 10:40:28 GMT

You don't need an EE a/c no. Mobile BB isn't fixed Home BB. Link it as a mobile. Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Cannot link Mobile Broadband to my online account

CBradfield64 — Wed, 15 May 2024 10:30:32 GMT

But how can I link it as a mobile, as it wants to send a verification code to the mobile number? The SIM is on the mobile router, so how am I supposed to get the verification code?

Re: Cannot link Mobile Broadband to my online account

XRaySpeX — Wed, 15 May 2024 13:24:50 GMT

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.