https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384200#M29865 <P>Hi Leanne,</P><P>&nbsp;</P><P>I am having this issue also.</P><P>I have over 10 5G Unlimited SIMs that go into ZTE routers.<BR />I recently got 2 new SIMs and they do not work in the routers.</P><P>I spoke with an agent on the phone and they said that EE had changed the technology in the SIM and that they would only work with EE devices. So, I purchased 2x EE ZYXEL routers at great cost. However, the SIMs do not work in these routers either. I then checked my o2 SIM and it works in both the ZTE and the ZYXEL router.</P><P>Please could someone look into this ASAP and get back to me it is causing significant issue with my business</P> Mon, 06 May 2024 18:18:34 GMT Tobs2 2024-05-06T18:18:34Z https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384200#M29865 <P>Hi Leanne,</P><P>&nbsp;</P><P>I am having this issue also.</P><P>I have over 10 5G Unlimited SIMs that go into ZTE routers.<BR />I recently got 2 new SIMs and they do not work in the routers.</P><P>I spoke with an agent on the phone and they said that EE had changed the technology in the SIM and that they would only work with EE devices. So, I purchased 2x EE ZYXEL routers at great cost. However, the SIMs do not work in these routers either. I then checked my o2 SIM and it works in both the ZTE and the ZYXEL router.</P><P>Please could someone look into this ASAP and get back to me it is causing significant issue with my business</P> Mon, 06 May 2024 18:18:34 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384200#M29865 Tobs2 2024-05-06T18:18:34Z https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384207#M29866 <P>I have over 10 5G Unlimited SIMs that go into ZTE routers.<BR />I recently got 2 new SIMs and they do not work in the routers.</P><P>I spoke with an agent on the phone and they said that EE had changed the technology in the SIM and that they would only work with EE devices. So, I purchased 2x EE ZYXEL routers at great cost. However, the SIMs do not work in these routers either. I then checked my o2 SIM and it works in both the ZTE and the EE ZYXEL router. So the issue is with the EE sims</P><P>These two new EE sims also work in my phone.&nbsp;</P><P>Please could someone explain why this is happening and if there is a work around?<BR />If it cannot be resolved I will have to cancel all of my existing contracts with EE</P> Mon, 06 May 2024 18:28:49 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384207#M29866 Tobs2 2024-05-06T18:28:49Z https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384222#M29867 <P>In what way are your SIMs not working? You've not explained the actual issue you're having.</P> Mon, 06 May 2024 19:59:45 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384222#M29867 bristolian 2024-05-06T19:59:45Z https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384223#M29868 <P>They are not connecting to the network and subsequently they are not generating a 5G wifi signal when they are in the router.</P><P>However, they connect to the network when in a mobile phone&nbsp;</P> Mon, 06 May 2024 20:02:35 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Re-Has-anyone-seen-an-issue-with-their-EE-SIM-when-using-a-5G/m-p/1384223#M29868 Tobs2 2024-05-06T20:02:35Z