topic Re: Admin password on 4g mobile hub in Mobile Broadband

Admin password on 4g mobile hub

Dawn_T — Wed, 01 May 2024 17:09:54 GMT

I have received the unlocking code for my 4g hub but it also asks for the admin password. I have tried 'admin' and the passwords on the back of the router but no joy. My contract has now ceased, could this be why?

Re: Admin password on 4g mobile hub

XRaySpeX — Wed, 01 May 2024 17:18:21 GMT

You contract or otherwise has nowt to do with getting into the router. What model mobile router is it anyway?

Re: Admin password on 4g mobile hub

Dawn_T — Wed, 01 May 2024 17:23:10 GMT

It's a 4gee router

Re: Admin password on 4g mobile hub

XRaySpeX — Wed, 01 May 2024 19:59:24 GMT

There are many such. Isn't there a model/name on the label? Or post a pix.

Re: Admin password on 4g mobile hub

Dawn_T — Thu, 02 May 2024 08:03:45 GMT

Yes the model is B625-261

Re: Admin password on 4g mobile hub

XRaySpeX — Thu, 02 May 2024 11:58:02 GMT

Have you tried factory resetting it in case the pwd has been changed from the default on the label? There should be a pinhole somewhere that you press down for 5-10 secs with a pin.

Re: Admin password on 4g mobile hub

Dawn_T — Thu, 02 May 2024 16:53:34 GMT

Thanks, I've reset and still no joy. Pretty sure it shouldn't be this difficult 😕

Re: Admin password on 4g mobile hub

James_B — Fri, 03 May 2024 08:56:35 GMT

Hi @Dawn_T,

Please note the password is case sensitive, are you entering exactly as it is printed on the label?

James

Re: Admin password on 4g mobile hub

Dawn_T — Fri, 03 May 2024 17:14:17 GMT

Yes I've made sure that I have entered it correctly.

I've tried 'admin' and the Web UI password on the label but nothing seems to work

Re: Admin password on 4g mobile hub

Christopher_G — Sat, 04 May 2024 07:21:40 GMT

OK, thanks @Dawn_T

I recommend speaking with our technical support team to see if they're able to help with this.

Chris