topic Re: Hotspot is not Working on PS5 in Mobile Broadband

Hotspot is not Working on PS5

MoonAb — Sun, 28 Apr 2024 19:18:18 GMT

My hotspot is working for everything else besides my PS5. It has this message “You internet service provider or your router might be preventing your PS5 from connecting the internet…” please help!

Re: Hotspot is not Working on PS5

Christopher_G — Mon, 29 Apr 2024 07:01:04 GMT

Hi @MoonAb

Welcome to the community.

Have you tried restarting both devices? Has this previously worked for you?
Chris

Re: Hotspot is not Working on PS5

XRaySpeX — Mon, 29 Apr 2024 10:45:30 GMT

Which mobile router have you?

Re: Hotspot is not Working on PS5

MoonAb — Tue, 30 Apr 2024 02:23:17 GMT

Hi, @Christopher_G

Thanks!

Yes I have restarted multiple times. It has never previously worked I have to connect it to my mobile hotspot instead of the 4G WiFi for it to work.

Re: Hotspot is not Working on PS5

Christopher_G — Tue, 30 Apr 2024 07:02:28 GMT

OK, thanks @MoonAb

Sorry, I think I misunderstood. Are you saying it is working with the personal hotspot from your phone, but not your 4G WiFi device?

Have you tried forgetting the network and re-setting it up?

Chris

Re: Hotspot is not Working on PS5

MoonAb — Tue, 30 Apr 2024 20:38:19 GMT

Hi, @Christopher_G

Sorry I wasn’t clear before. Yes I have tried that it always brings up the same message.

Re: Hotspot is not Working on PS5

Christopher_G — Wed, 01 May 2024 12:50:26 GMT

OK, thanks @MoonAb

I can only recommend speaking with our technical support team so that they can try and help you get connected.

Chris