topic Re: No data connection in Mobile Broadband

No data connection

Park_Xiang — Thu, 25 Apr 2024 09:13:48 GMT

Hi there! I Got a question, I got my first sim plan with EE yesterday and I have full signal and stuff but the data isn’t working despite being turned on and off and put in diff. mobile phones. It’s been 24 hours now and I still can’t use it yet. The strange thing was, I was able to use safari, chrome and open the EE app but on Facebook and other social media platforms, it says I don't have an Internet connection. Also, I can use the SIM to call but not on sending SMS. Could anybody help me please... Thanks

Re: No data connection

Christopher_G — Thu, 25 Apr 2024 12:06:57 GMT

Hi @Park_Xiang

Welcome to the community.

What kind of phone are you using? Are you on contract or pay as you go?

Chris

Re: No data connection

XRaySpeX — Thu, 25 Apr 2024 12:18:09 GMT

Which router do you have? How are you making calls from it?

Re: No data connection

Park_Xiang — Fri, 26 Apr 2024 22:39:39 GMT

Hi Chris. Thanks for the reply. I phoned the customer service earlier that day and talked to 3 people for almost 2 hours and got no answer. They said that my case was the very first case that was unknown and they couldn't fix it. So they ended up for a solution of replacing a new sim cards and deactivated the "one-day" old ones 🥴.

Re: No data connection

James_B — Sat, 27 Apr 2024 09:15:34 GMT

Thanks for the update, @Park_Xiang 🙂

James