topic Re: help with setting up a mini wifi 4G in Mobile Broadband

help with setting up a mini wifi 4G

Billiestevens16 — Wed, 24 Apr 2024 18:09:30 GMT

I have inserted a PAYG sim which requires me to pay £10 to get the data once activated but when I try to activate the sim it says Invalid sim. When it asks for the mobile number I assume its the one for the sim and not my mobile phone. I have tried to do it using my main wifi and also using the mini wifi connection. What am I doing wrong.

Should I be connected to the mini wifi when I do this or should I be on my regular wifi. I have tried both on mobile and also on laptop with no joy

Re: help with setting up a mini wifi 4G

Northerner — Wed, 24 Apr 2024 18:19:08 GMT

Hi @Billiestevens16

What 4G wifi device are you using. Where did you get the SIM.

Are you in the UK.

Thanks

Re: help with setting up a mini wifi 4G

Billiestevens16 — Wed, 24 Apr 2024 19:00:24 GMT

Hi

In Uk
It’s a 4GEE wifi mini.
Bought a PAYG 5GB Data sim from Tescos.

I finally managed to get on to the page where it gives details of the device and network etc but it still says invalid sim

Regards

Billie
Sent from my iPhone

Re: help with setting up a mini wifi 4G

XRaySpeX — Wed, 24 Apr 2024 19:42:54 GMT

@Billiestevens16 : When trying to register your mobile router to an EE a/c it'll be asking for the router's mobile no. Mobile routers contain a SIM. All SIMs have a mobile no. Are you able to visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top?

Re: help with setting up a mini wifi 4G

Billiestevens16 — Wed, 24 Apr 2024 19:46:24 GMT

I can get to the data page but the number is not there it says invalid sim

B
Sent from my iPhone

Re: help with setting up a mini wifi 4G

James_B — Thu, 25 Apr 2024 06:49:00 GMT

Is it an EE SIM, @Billiestevens16?

James

Re: help with setting up a mini wifi 4G

Billiestevens16 — Thu, 25 Apr 2024 07:11:24 GMT

Yes it is. I am wondering now if it’s expired. I bought it 12 months ago but never put money on it. Is that likely?
Sent from my iPhone

Re: help with setting up a mini wifi 4G

James_B — Thu, 25 Apr 2024 07:25:21 GMT

It could be, @Billiestevens16

Is there an expiry date on the packaging?

James

Re: help with setting up a mini wifi 4G

Billiestevens16 — Wed, 08 May 2024 19:49:52 GMT

I have paid £10 to activate my EE Sim for my wifi mini but it says I have no data and my 8~GB sim is "waiting". I have tried to access the internet but it says no data

Re: help with setting up a mini wifi 4G

James_B — Thu, 09 May 2024 07:17:41 GMT

Hi @Billiestevens16,

Is this a new SIM or the one you purchased last year?

James

Re: help with setting up a mini wifi 4G

Billiestevens16 — Thu, 09 May 2024 07:26:07 GMT

It’s new sim

B
Sent from my iPhone

Re: help with setting up a mini wifi 4G

James_B — Thu, 09 May 2024 07:49:50 GMT

Did you purchase a data or phone SIM card, @Billiestevens16?

James

Re: help with setting up a mini wifi 4G

Billiestevens16 — Thu, 09 May 2024 08:12:07 GMT

Hi

I rang 150 and it’s sorted. Thanks for the help

B
Sent from my iPhone

Re: help with setting up a mini wifi 4G

James_B — Thu, 09 May 2024 08:24:23 GMT

Thanks for the update, @Billiestevens16 🙂

I'm happy to hear you got it sorted.

James