topic Re: Smart 5G Hub in Mobile Broadband

Smart 5G Hub

Loades — Tue, 06 Feb 2024 12:04:36 GMT

A friend has just received this router and added an ATA for VOIP telephony. From what he tells me it is correctly setup for connection to the SIP server. However, calls cannot be made nor received.

Before I go further in trying to help him I'd like confirmation that EE do nothing to prevent VOIP telephony on this broadband service. For example, Three only allow data traffic and specifically block telephony. I hope EE don't do anything like this.

Re: Smart 5G Hub

James_B — Tue, 06 Feb 2024 14:44:55 GMT

Hi @Loades,

Welcome to the EE Community. 🙂

I'm not aware of anything that would prevent the use of VoIP services on our Smart 5G Hub but I'll check in with our device specialists and report back if they have any further information.

James

Re: Smart 5G Hub

Loades — Tue, 06 Feb 2024 15:38:35 GMT

Thanks. Would really appreciate what they have to say.

Malcolm

Re: Smart 5G Hub

James_B — Wed, 07 Feb 2024 10:23:45 GMT

Hi @Loades,

Our device specialists have confirmed that we have customers who are successfully using VoIP services over our mobile network.

They'd recommend contacting the VoIP software provider for confirmation of compatibility of their service with mobile broadband routers.

Hope this helps.

James

Re: Smart 5G Hub

Loades — Wed, 07 Feb 2024 10:27:41 GMT

Thank you, James. Now I know that I'll make a visit to my friend in the knowledge that I should be able to make it work.

Re: Smart 5G Hub

James_B — Wed, 07 Feb 2024 10:29:20 GMT

No problem, @Loades

Best of luck with getting it up and running.

James

Re: Smart 5G Hub

AlliedEngineers — Wed, 17 Apr 2024 12:07:14 GMT

Hi, sorry to dig up this old thread but we are aboutto try getting an EE 5G router etc installed at our office, with an antenna. We are finding it very difficult to find a router that has 4 antenna ports that are required and also be compatible with VOIP by having static IP address.
A lot of people seem to be having trouble with VOIP because they are using routers that do not allow static IP.
Can anyone suggest a router they have used with 4 antenna ports and static IP??
Thanks

Re: Smart 5G Hub

James_B — Wed, 17 Apr 2024 16:21:41 GMT

Hi @AlliedEngineers,

Sorry, we don't offer static IP addresses on our mobile broadband service.

James

Re: Smart 5G Hub

AlliedEngineers — Thu, 18 Apr 2024 07:57:14 GMT

Hi James,

Just to clarify if I get a router and EE 5G sim, it will never work with a VOIP system (which requires static IP) ?

Thanks

Re: Smart 5G Hub

James_B — Thu, 18 Apr 2024 09:49:12 GMT

Hi @AlliedEngineers,

Yes, if your VoIP service requires a static IP (many don't), it wouldn't work with an EE mobile data connection.

James

Re: Smart 5G Hub

JAP13 — Wed, 11 Sep 2024 21:22:06 GMT

Hi,

we recently got the 5 g smart hub and was wondering whether you were able to resolve the issue. We are having similar problems with VOIP calls and our provider was saying SIP needs to be unlocked. I am not at all technical so don’t know what to do. Even with WiFi calling it’s a bit hit and miss. We are in an area where 02, our mobile phone provider, signal is weak but prefer to stay with them because EU roaming is free and we all travel. Any help much appreciated. Thanks,

Junais