topic Re: 4G Mobile WIFI won't connect in Mobile Broadband

4G Mobile WIFI won't connect

natvaux81 — Sun, 14 Apr 2024 08:05:58 GMT

I recently changed from pay as you go to pay monthly on my 4G Mobile WiFi. Since then it won't connect to any streaming service on the TV's, Nvidia Box, PlayStation 5 etc.

Advise was to contact every brand of TV its not working because its not their problem! So I have to call LG, JVC, Sony, NVidia, and TCL?

Works perfectly fine with the phone and tablets and everything was working perfectly fine on pay as you go.

No help at all from technical services!

Re: 4G Mobile WIFI won't connect

Leanne_T — Sun, 14 Apr 2024 10:35:37 GMT

Hi @natvaux81

Thanks for coming to the community.

Are you able to try the SIM card in a another device/phone to see if you can connect to these devices?

Thanks.

Leanne.

Re: 4G Mobile WIFI won't connect

natvaux81 — Sun, 14 Apr 2024 10:45:57 GMT

Yes I have.

It was working perfectly fine as pay as you go on Friday then changed to a
rolling 30 day contract.

It's every streaming service not working, Netflix, YouTube, amazon Prime
which all were working fine up to that point

Re: 4G Mobile WIFI won't connect

Leanne_T — Sun, 14 Apr 2024 10:53:47 GMT

Hi @natvaux81

Did the SIM card work in the phone since transferring to pay monthly?

Do you get an error message when trying to stream?

Leanne.

Re: 4G Mobile WIFI won't connect

natvaux81 — Sun, 14 Apr 2024 19:49:59 GMT

Yes it did.

Various errors, all show excellent connection but no Internet.

Netflix shows NW2-5, Amazon shows unable to connect.

Attached a pic of the Roku TV.

Re: 4G Mobile WIFI won't connect

XRaySpeX — Sun, 14 Apr 2024 20:53:23 GMT

No pix attached!

Re: 4G Mobile WIFI won't connect

natvaux81 — Sun, 14 Apr 2024 20:55:23 GMT

Re: 4G Mobile WIFI won't connect

natvaux81 — Mon, 15 Apr 2024 17:57:46 GMT

I recently changed from pay as you go to pay monthly on my 4G Mobile WiFi. Since then it won't connect to any streaming service on the TV's, Nvidia Box, PlayStation 5 etc.

Advise was to contact every brand of TV its not working because its not their problem! So I have to call LG, JVC, Sony, NVidia, and TCL?

Works perfectly fine with the phone and tablets and everything was working perfectly fine on pay as you go.

No help at all from technical services!

Re: 4G Mobile WIFI won't connect

Christopher_G — Tue, 16 Apr 2024 06:55:27 GMT

Hi @natvaux81

Welcome to the community.

I'm sorry to hear that you're having problems. It's strange that it's working with some devices but not others. Have you tried restarting the router?

Chris

Re: 4G Mobile WIFI won't connect

natvaux81 — Tue, 16 Apr 2024 20:24:25 GMT

Yes I have.

I have put my phone sim into the router and the same errors (no streaming etc) occurred.

The sim from the mobile broadband in my phone works perfect so seems an issue with the router itself.

As I said it was all working fine when it was pay as you go through the modem

Re: 4G Mobile WIFI won't connect

Christopher_G — Wed, 17 Apr 2024 06:45:20 GMT

Thanks for trying that, @natvaux81

I recommend speaking with our technical support team so they can run through some tests with you.

Chris

Re: 4G Mobile WIFI won't connect

RS-Chris — Sun, 27 Jul 2025 12:56:22 GMT

Did you find a solution to this as I currently have exactly the same problem after going from PAYG to 30 day contract

Re: 4G Mobile WIFI won't connect

XRaySpeX — Sun, 27 Jul 2025 13:01:39 GMT

@RS-Chris : Are you in UK?

Re: 4G Mobile WIFI won't connect

RS-Chris — Sun, 27 Jul 2025 15:08:29 GMT

Hi
Yes in the UK TV working before moving to pay monthly contract, everything else works
Thanks
Sent from my iPhone

Re: 4G Mobile WIFI won't connect

Katie_B — Mon, 28 Jul 2025 11:34:33 GMT

Hi @RS-Chris.

If you have tried the steps above and still unable to connect I would recommend giving us a call and speaking with our technical care team.

Katie