topic 4G Router Doesn't Like EE in Mobile Broadband

4G Router Doesn't Like EE

Battwave — Mon, 15 Apr 2024 11:03:23 GMT

I have a Ezenos 4G Industrial Router which will work happily with an Asda Mobile (Vodafone) SIM and give Internet access. I have a known good EE data SIM (proven in a MiFi unit) that will attach to EE (Router admin page showing EE LTE and signal bars) but does not give any data connectivity. I've spoken with EE tech support who confirm I have the correct APN settings and can see the SIM. I've done a complete default settings reset on the router and re-entered the APN data but to no avail. On the admin page dashboard the WAN4G is showing not connected for EE but connected for Asda mobile. Any thoughts please?

Re: 4G Router Doesn't Like EE

XRaySpeX — Mon, 15 Apr 2024 11:36:15 GMT

@Battwave : The router is locked to Asda or maybe Voda. When did you buy it new?

Re: 4G Router Doesn't Like EE

Battwave — Mon, 15 Apr 2024 11:53:27 GMT

That's possible, but I'd have thought the EE SIM wouldn't attach to the network if the router was locked. Is that correct, or will it attach but not connect?

Is there any way of unlocking it please?

The router is an Ebay used purchase so I've got no idea how it was supplied. Is locking normal for industrial routers?

Re: 4G Router Doesn't Like EE

XRaySpeX — Mon, 15 Apr 2024 11:57:58 GMT

To unlock it you'll need to apply firstly to Asda & then maybe they'll put you off to Voda.

Re: 4G Router Doesn't Like EE

Battwave — Mon, 15 Apr 2024 12:07:43 GMT

Thanks, will give it a try.