topic EE4G Mobile Issue in Mobile Broadband

EE4G Mobile Issue

43psfcp — Sun, 14 Apr 2024 17:48:40 GMT

4G Mobile dongle. I switch on and the get a green blinking light, which turns to an aqua blinking light, which then goes blank. I can find the network and enter my password on all devices. The devices accept the password but there's no Internet connection. The signal for the dongle is very strong.

Re: EE4G Mobile Issue

Christopher_G — Mon, 15 Apr 2024 07:32:28 GMT

Hi @43psfcp

Welcome to the community.

How long have you had this problem for? If you pop your postcode into our network status checker, does it tell you that we're aware of a problem in your area?
Chris

Re: EE4G Mobile Issue

43psfcp — Mon, 15 Apr 2024 08:40:43 GMT

Says the signal is good. Just discovered I have a connection on my ipad but not on my iphone or windows laptop

Re: EE4G Mobile Issue

Christopher_G — Mon, 15 Apr 2024 10:01:06 GMT

Could you try forgetting the network on all of your devices, restarting them, then resetting up the connection, @43psfcp?

Chris