topic Re: Re: Coverage yeovil in Mobile Broadband

Re: Coverage yeovil

user4545 — Thu, 11 Apr 2024 21:32:32 GMT

Yeah I’ve lost all broadband in my flat, the check service status also doesn’t say anything, it literally is blank. It’s been over 72 hours since I sent a message to support who still haven’t responded. I absolutely hate it when we’re left in the dark with issues with no response or without any ETAs.

Re: Re: Coverage yeovil

XRaySpeX — Thu, 11 Apr 2024 23:17:36 GMT

@user4545 : Which EE BB plan are you on with which router?

Re: Re: Coverage yeovil

user4545 — Fri, 12 Apr 2024 16:21:01 GMT

Unlimited data sim inside a TP-Link router. The problem as it stands seems fixed back to ~45Mbps, but still no communications from EE support. I'm assuming a mast repair/upgrade was being carried out but would have loved to hear that.

Re: Re: Coverage yeovil

XRaySpeX — Fri, 12 Apr 2024 16:36:32 GMT

@user4545 : Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?

Re: Re: Coverage yeovil

user4545 — Fri, 12 Apr 2024 16:40:04 GMT

I did but my current postcode didnt work, Checked my old address showed no issues, My parents address showed works ongoing. My address blank webpage nothing on it, no further links to point me the right direction. Fortunately the problem has been fixed since and fingers crossed doesnt go back down.