topic Re: EE 5G router not connected to internet in Mobile Broadband

EE 5G router not connected to internet

Spider83 — Thu, 11 Apr 2024 14:35:23 GMT

Hi.

My router is on and fully charged. The light is not on so I am not connected to internet. I have 200G of data. I have tried all the recommendations so far. Turning off and on, rebooting, moving router etc. I have only had the router one day. It was working last night and this morning but now - nothing.

Any advice appreciated.

Re: EE 5G router not connected to internet

Leanne_T — Thu, 11 Apr 2024 15:51:15 GMT

Hi @Spider83

Thanks for coming to the community.

Are you able to try the router SIM card in another device to see if you can connect to the internet?

Leanne.

Re: EE 5G router not connected to internet

Spider83 — Thu, 11 Apr 2024 16:07:40 GMT

Hi Leanne. Yes, I tried that but no luck.

Re: EE 5G router not connected to internet

Leanne_T — Thu, 11 Apr 2024 16:08:36 GMT

Thanks @Spider83

Did you have a signal showing when you had the SIM in another device?

What happened when you tried to connect to a web browser?

Leanne.

Re: EE 5G router not connected to internet

Spider83 — Thu, 11 Apr 2024 16:09:39 GMT

It was showing as connected to the network but no internet. Web browsers wouldn’t load/open.

Re: EE 5G router not connected to internet

Leanne_T — Thu, 11 Apr 2024 16:10:58 GMT

Thanks @Spider83

Do we have any known problems showing for your area on the EE Coverage & Network Status Checker if you enter your postcode and select 'check status'?

Leanne.

Re: EE 5G router not connected to internet

Spider83 — Thu, 11 Apr 2024 16:11:52 GMT

I checked that and it showed as good coverage/no problems for my postcode

Re: EE 5G router not connected to internet

Leanne_T — Thu, 11 Apr 2024 16:14:00 GMT

Thanks @Spider83

In this case, please get in touch with our tech guides and they will get this looked into in more detail for you.

Leanne.